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Jameel
Advisor
Advisor
0 Kudos
362

Hello everyone, 

I am glad to announce the update to our learning journey Using and Implementing SAP Service Cloud version 2 and the release of its corresponding Stay Certified Course and Assessment. In this blog post, I shall endeavour to provide you with as much information as possible to help you start 2025 with the latest updates from Product Learning for SAP Service Cloud version 2. 

 

Using and Implementing SAP Service Cloud version 2

Overview

The course in this learning journey enables you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.

Learning objectives

After completing this course, you will be able to:

  • Make the case for SAP Service Cloud Version 2
  • Follow a day in the life of the service employee
  • Start the implementation
  • Perform master data setup
  • Create service objects
  • Set up case management
  • Configure service elements
  • Configure communication channels
  • Overview how SAP Service Cloud Version 2 can be integrated into the broader, SAP Cloud for Customer ecosystem

Upon successful completion of the course, you may wish to take the corresponding Certification Exam 

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

 

Stay Certified- SAP Service Cloud version 2

Stay certified is a program that ensures that you are kept up to date with your certification as well as updates to product features and functions. A Stay Certified course comprises of the following: 

  • An online course which contains all the information about the updates, changes and new features to the SAP Service Cloud version 2 solution.  
  • An assessment which checks your knowledge on the latest features. When you feel comfortable with the material, you can take the assessment. If you pass it successfully, your certification will be valid for one year.

We hope that with the updates to the learning content, you can get your 2025 off to a great start! 

Regards,

Jameel