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suman_saurabh
Advisor
Advisor
3,648


You want to change the standard E-mail texts from the Sales Quote Output.

  1. Go to the Sales work center.

  2. Go to the Sales Quotes view.

  3. Select & open any sales quote.

  4. Go to the Output tab.

  5. Click on Actions -> Edit Output Settings.

  6. Go to the E-Mail Text tab where you find the standard E-Mail text.


 



You can create your own HTML template to change the standard text of the Sales Quote Output & Replace the standard template with your customized template.

Steps to create an HTML template:

  1. Open a Notepad.

  2. Enter the e-mail text as per your requirement.

  3. Click on Save as.

  4. Save the file with .html extension


Steps to upload the HTML template:

  1. Go to Application and User Management in Silverlight UI.

  2. Select Form Template Maintenance view.

  3. Select the form (Sales Quote) for which you want to change the e-mail text.

  4. Click on Actions and select the Created e-mail template.

  5. Browse and select the e-mail template that you have created (.html file) and click on Ok.




Now when you open the Sales Quote "Edit Output Settings" you will be able to see the changed e-mail texts (i.e from Custom Template created).

11 Comments
Former Member
0 Kudos

Thank you Suman for the documentation! I have 2 questions:

-Can you give a example of the code in notepad?

-The country you select is the country where company implemented (organizational management)?

Best regards,

Bruno Tiago

suman_saurabh
Advisor
Advisor
0 Kudos

Hi Bruno,

-Can you give a example of the code in notepad?

Reply: You can use simple notepad text and save it HTML format.


***************

e.g.

Hi,

Thank You fo showing your intrest in the product.

Based upon your enquiry we are sending you the quote.

Please get back to us (xyz@test.com) in case of further queries.

Best Regards

******************

However I am already aware about the issue you are facing due to the special character.

It seems to be the problem with the language settings or OS, please follow-up with the support team with the incident you already have created.

- The country you select is the country where company implemented (organizational management)?

Reply: The country here is the Account Counter, e.g. you want to add a separate template for all your German Customers, then you need to attach it to the Form where template is Germany.


Regards,

Suman

Former Member
0 Kudos

Thank you Suman!

Im trying to understand my error but the problems still exists. I will have a meeting at on February 1 regarding my incident. My text turns in ### with accentuation and ç.

Best regards,

Bruno Tiago

Former Member
0 Kudos

Hi Suman,

thank you for this useful article.

I have a question; how can I define the e-mail subject?

Thanks and regrads Kathrin

suman_saurabh
Advisor
Advisor
0 Kudos

Hi Kathrin,

Unfortunately E-mail subject cannot be defined. For the quotes system takes the Seller ID & Document ID as subject. You have an option to change it manually in the quote output setting.

Regards,

Suman

Former Member
0 Kudos

Thank you for your reply.

Regards Kathrin

Former Member
0 Kudos

Hi Suman,

I have another question.

Is it possible to set in the e-mail text a placeholder for the involved parties (tab "involved parties" in the sales quote)?
For example, I have an involved party with the custom role "office duty". I want to display in the e-mail text the name, the phone number and the e-mail address from this involved party.

Are these placeholders available?

Regards Kathrin

suman_saurabh
Advisor
Advisor
0 Kudos

Hi Kathrin,

Sorry I am not aware of it.

Could you please raise this question as a separate thread?

Regards,

Suman

Former Member
0 Kudos
Hello Suman,

Do i understand it correctly that C4C actually has a standard template?

When i look in the Form template maintenance none of my Forms has "Yes"  in the E-mail Template column. Still i get a text in the Outpus settings on a Quote.

Can you confirm this? If yes i guess the only way to overwrite this is to create my own Template and attach to the Form template in use?

Best regards Fredrik
suman_saurabh
Advisor
Advisor
0 Kudos
Hi Fredrik,

 

Your understanding is correct. You to create your custom E-mail template and attach it to the Standard Quote Form. This is same for other standard forms as well.

 

Regards,

Suman
Former Member
0 Kudos
Dear Suman,

In Sap Cloud Applications Studio there is a Enhancement Implementation like "ModifyOutboundEMailSubject".

Did You try this option ?

Is this enhacement implementation related to the Sales Quote email subject changes ?

Best Regards,

Michal