How to add an additional user or e-mail address to...

Ron8 · ‎2025 Feb 07

You have an SAP Universal ID Account and need guidance on how to add an additional user or email address? Don’t worry, we’ve got you covered with this straightforward guide!

If you already have an existing SAP Universal ID, you can easily add additional email addresses in the SAP Universal ID Account Manager and link associated S-user or P-user ID(s) using the below simple steps.

Here’s how:

First, login to your SAP Universal ID Account Manager: https://account.sap.com/.
Next, click on "Add Account" in the upper right corner of your screen:

Enter the e-mail address associated with the S/P-user ID(s) you want to link and click "Submit".

Then, an email with a verification code is sent to your email address.

Confirm your submission by entering the verification code that has been sent to your email address.

If you have an S-user/P-user ID(s) associated with your email address that you would like to link. Click the "Link" button next to the S-user/P-user ID(s) you would like to link:
When all S-user/P-user ID(s) or e-mail addresses are linked, click X button to Exit.

For more details, please refer to KBA: 2882908 - How to add an additional user or e-mail address to the SAP Universal ID (UID) - SAP for Me

Note: As per KBA 3360451, a maximum number of 10 e-mail addresses can be linked, and a maximum number of 100 users can be linked with your SAP Universal ID account.

During SAP Universal ID registration (see KBA 2882963), after you verify your e-mail address, you will be forwarded to the Linking Manager. The Linking Manager will retrieve the IDs that match the e-mail address that you have verified. If no IDs are found, click the "link accounts" button. That way you can link your additional email addresses with their S/P-users IDs from the very start.

Reminder:

An email address (with or without associated S-/P-User) can be linked to only one SAP Universal ID. If the email address is already a part of another SAP Universal ID account. The email can't be added to another one and SAP Universal IDs cannot be merged. The relevant email address from the existing SAP Universal ID needs to be removed or delete the entire duplicate SAP Universal ID first before you can add the email address to another SAP Universal ID account.

For more details and process on how to request in unlinking S-user/P-user ID(s) or email address, and or delete the entire duplicate SAP Universal ID, please refer to the KBA 2914815 or, SAP BLOG: SAP Universal ID: Unlinking if email is already li... - SAP Community

Adding a Recovery Email Address for Certification Requirements

In relation to certifications. It is mandatory that a secondary email address must be added in your SAP Universal ID Account Manager for recovery purposes. Adding a secondary email address for recovery purposes is essential to meet certification requirements and ensure your credentials are always accessible.

Your recovery email address must be under a different domain than your primary Universal ID email address.
The secondary email address does not have to be linked to a P/S-user account in order to qualify as a recovery/secondary email address.
Please note an email address that has no S/P-user ID associated with it & is linked to a Universal ID, will show in the Not Linked section of your SAP Universal ID Account Manager. (This is expected behavior & is successfully linked).

If you face any issues related to SAP Certification or courses, you can reach out to the SAP Education/Learning Team through this SAP Blog: How to reach out to SAP Education - Learning Hub t... - SAP Community.

Helpful KBAs & Links:

Here are some additional resources to help you with your SAP Universal ID:

Got More Questions?

Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have!

Alternatively, please feel free to ask us in the Q&A  All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community

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We would like to invite you to our free webcasts, which we believe can help you get the best from your support in SAP. You can find all upcoming webcasts on https://events.sap.com/supportwebcasts/en/home.
These sessions are open to all the users and will revolve around hot topics in support today such as SAP for Me, Case Management, Universal ID, etc. Additionally, you can explore a range of CIC how-to videos at learning.sap.com. Please feel free to share this information with your colleagues. We are looking forward to your attendance.

Thanks for reading! We hope you found this guide helpful.

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