CRM and CX Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
cancel
Showing results for 
Search instead for 
Did you mean: 
rahul_mishra7
Employee
Employee
3,989
Error 1: Output type ZF12 does not contain any PDF form types 

User is getting the error while clicking the PDF link Icon.

Open Sales Order ABC --> Go to the Document Flow --> Open the XYZ  --> click on the PDF Icon



 

Probable Reason/ Root Cause:

In customer system for output type ZFI2 this entry is missing and form type entry as PDF was missing hence C4C was not able to retrieve PDF.

How to Fix:

  1. Login to the ERP/CRM backend & open the T-Code: NACT




2.  Select output type & press Display



3.  Select Output Type as ZF12 (As per error message received in C4C screen)



 

4. Press Position.



 

5. Select Processing routines  & the press ENTRY under FORM routine 



 

6. You will find PDF/Smart Form & Form Type is empty.



 

You need to update the same to resolve the error.

Updated Record:



*******************************************************************************************************************

Error 2: Output type COD1 does not contain a SAPScript form

Description: Issue exists in Opportunity Sales document flow -PDF , Sales document flow (pdf) not updating against opportunity and getting above error.





 

Root Cause:

One of the probable root cause is customer are using Z program for output ZBAO which is not returning any value while call from C4C.

You can debug C4C call by putting external breakpoint with user CODINTEG in FM ERP_LORD_GET_PRINT_PREVIEW.





 

You need to adjust the program to make this work.