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Enhancing Security for SAP Customer Experience Solutions

Edmar_Rodriguez
Product and Topic Expert
Product and Topic Expert
3 weeks ago
433

Hello SAP Community! 

Security is a top priority when implementing SAP Customer Experience solutions, which offer comprehensive tools for customer engagement and experience management. It is essential to adhere to SAP’s security guidelines and recommendations to ensure robust security. These guidelines cover critical areas such as user roles and permissions, data encryption, data protection compliance, system recommendations, GDPR compliance, access control, and secure provisioning processes.

We understand that navigating security complexities within these platforms can be challenging. To support your efforts, we’ve consolidated a set of centralized security-related assets, accessible through both the Security and SAP Customer Experience Solutions Value Maps. These resources will guide you in mitigating the risks of unauthorized access and data breaches, helping you maintain a secure environment for your customer experience operations.

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Key Security Resources Now Available:

  • SAP CX AI Toolkit Security Guide: The SAP CX AI Toolkit enhances customer experiences with powerful AI capabilities. This guide provides valuable insights into securing AI-driven customer engagement and data processing.
  • SAP Sales Cloud Integration Security Guide: Learn about security best practices for integrating SAP Sales Cloud with other systems, ensuring data security and integrity across platforms.
  • SAP HANA Security Features: As a critical component of SAP Customer Experience solutions, SAP HANA's security features are essential for protecting customer data. The provided documentation offers comprehensive insights into securing this powerful database platform.
  • RACI Matrix for SAP Cloud for Customer: The RACI matrix helps define roles and responsibilities for managing SAP Cloud for Customer, including security-related tasks and decision-making processes.
  • SAP Upscale Commerce Security Guide: This guide outlines security best practices for SAP Upscale Commerce, offering recommendations to safeguard your e-commerce platforms.
  • Emarsys Customer Engagement Security Resources: As an integral part of SAP Customer Experience solutions, Emarsys security resources provide valuable insights into data protection and compliance.

By following the recommendations and best practices outlined in these guides, businesses can strengthen the security of their customer experience operations in the cloud.

Access and Support

Remember, to access the link above, you are required to complete a one-time registration in SAP Learning Hub, specifically designed for SAP Enterprise Support. You can find a detailed, step-by-step guide to registration here.

Any Questions?

Please, contact the SAP Value Map team! 

Sign up for the SAP Enterprise Support Value Maps by requesting access to SAP Learning Hub or join the SAP Enterprise Support Value Maps Learning Room if you already have access.

Stay Safe and Secure,

Your Security and Customer Experience Solutions Value Map Teams

 

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