
Hello Community,
Recently, I have seen a lot of similar questions and discussions about using the platform capabilities of C4C and HCP to configure, customize and extend Cloud for Service. I hope we can demystify these different activities so that you know what are the options available and even real working examples you can use to create a great Cloud for Service based solution for our customers.
To get a general overview of the C4C platform capabilities, Ginger has an excellent blog that consolidates the topics here:
My Favorite C4C Blogs and Look Who's Certified!
To get a general overview of Cloud for Service application, as well as detailed feature/function overviews by application topic area go here:
SAP Cloud for Service - Overview and Detailed Documentation
To get details on the Cloud for Service integration capabilities with ECC, here is the Integration Quick Start guide on SMP:
https://websmp203.sap-ag.de/~sapidb/012002523100012039452015E/C4C_QSG_1508.pdf
To get details on the Cloud Applications Studio as a key user go here:
How to- SDK/PDI for Key Users and Admins
Lastly here are a set of posts our product management team has responded to give you insights into solutions to real-world examples asked by you.
Creating sales order from Service ticket follow-up
Opportunity to Service Contract
Workflow rule Condition: Equal to 'Blank'
Does C4C support ITIL V3 framework?
C4C - Territory Account Assignment
Display account field within sales quote header
Workflow rule Condition: Equal to 'Blank'
Reassign Case : Move the Tasks automatically
C4S - Employee removed from Service Org Unit
How to add standard field to migration template or mass data update?
Work ticket settings to trigger Action Codes in ERP?
Assignment of Ticket Type to Social Media tickets\
Registered Product - Business Objects it's made up of
Maps are not displayed in Visits
Create Email template with Survey link in C4C
Surveys@C4C: Is it possible to embed a Survey into an external Website
Mass notification/e-mail to all Employees without JAM
Sales Office vs. Org. unit C4C
Cloud to ERP Service Notification from C4C
Create Sales Order from Ticket
Auto forwarding for Mails from Zimbra not working for C4C
Cloud for Service integration with HANA Cloud Portal for Standard Widgets
Hana Cloud Portal - Integrated to Cloud for Service - Change Columns
Access historical data in C4C Reports
Automatically assignment of service Ticket to agents !!!!
Defining Ticket Queues/Teams for Employee Central - C4C Integration
Enhancement Standard Screen (Ticket)
Account Ownership determination during Lead to Opportunity Conversion
C4C use for Employee Central Service Center and IT help desk ?
How to orchestrate custom business logic and workflows in C4C
SAP Cloud For Customer : Cloud For Service Integration with HANA Cloud Portal
How-to create Service Request Note in Service Request from OData service
Planned Maintenance comes to SAP Cloud for Service
Lead creation from Social media.
About RMA in SAP Cloud for Customer
Integrate Service Tickets with Sales Orders
Disable/Enable a button on EC screen
Analityc - Key Figure for calculate number of days.
Work Ticket and Billing process on ECC
Surveys@C4C: Is it possible to embed a Survey into an external Website
Create service tickets automatically by email in C4C
Which business user/role has work center/facets maintenance plans and resource scheduling visible?
Websocket SAPUI5 whatsapp integration
How to remove Quick create Appointment and Calendar buttons?
Bookmark this blog as we will be updating it frequently and ask questions if you have any particular topic you want addressed by our product management team.
Thank you,
Rei Kasai
Global Head of Product
Cloud for Service
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