What Happens When?

[HuseyinBilgen]

Do you know what happens when a BCM component fails?

Here, I found the Effects of Inactive BCM Components slide when checkig it for a customer. This slide is for BCM 6.0 and I believe it is valid for BCM 7 too.

Inacvive Component	Effects on the softphone	Effects on Hardphone/MTD phone	Effects on calls in queue
CEM Server/Call Dispatcher	Connected call is terminated	Connected call is terminated	Calls are terminated
MRS	No on-hold music for a connected call.	Currently played prompts are interrupted. New prompts are played on available MRS servers.	The currently played prompts are interrupted. New prompts are played on available MRS servers.
IIS	The current session is closed.	The directory searches fail until the other IIS has started properly. MTD will notify about the session closing and the agent needs to re-login in order to obtain full functionality.	No effect.
H.323 Bridge	Calls traveling via the failed bridge will terminate immediately	Calls traveling via the failed bridge will terminate immediately	Calls traveling via the failed bridge will terminate immediately
SIP Bridge	Calls traveling via the failed bridge will terminate immediately.	Calls traveling via the failed bridge will terminate immediately. Exception: internal SIP-SIP calls will stay active but no new calls are connected.	Calls traveling via the failed bridge will terminate immediately.
Connection Server	Connected calls are not disturbed but new calls cannot be connected in the BCM system.	No effect.	Calls cannot be distributed to agents.
Data Collector	No effect.	No effect.	No effect.
Databases (CPM, CEM, Reporting & Monitoring)	All currently logged-in users can serve calls. All database related actions, e.g. directory, are unavailable for the users. New users cannot log into the system.	All currently logged-in users can serve calls. All database related actions, e.g. directory, are unavailable for the users. New users cannot log into the system.	Calls remain in the queue and are distributed to the agents currently logged in.
High Availability Controller (HAC)	No effect.	No effect.	No effect.