Currently a lot of organization Use Google for the Work which is gives the access to E-mails, meeting and Work related collaboration .We have built a custom integration with SAP CRM for the contact’s Integration. This is giving the ease of operation to the users for creation of contacts and activities.We will not create any Accounts which we need to associate with the contacts.
The contact is created in Google.
Google Details | |
First Name | Denise |
Last Name | Williams |
Account | ABC |
Job title | Manager |
User will login in Custom Middleware and will try to Sync up the contact with SAP CRM.
Step 1: User will be authenticated by using user Authentication
Step 2 : We will try to map the contact with the existing Account in SAP CRM .We will get the possible list of Accounts from SAP CRM based on Name.
Select | Account | Address |
ABC Group | XXXX, Belle Chase Circle, SF | |
ABC Hospital | XXX, Times Square, NY |
Step 3 . User will select the Account Mapping Confirmation to which he want to add relationship.
First Name | Denise |
Last Name | Williams |
E-mail Address | |
Account Name | |
Job Title |
Step 4. If there are any duplicates in SAP CRM, then those will be shown in the contact updating screen, and these Details will be updated to SAP CRM
Step 5. If there are no duplicates found then we will create a new contact in SAP CRM.
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