Email Channels are used in Sales and Service Cloud Version 2 to manage two-way email communication between customers and the organization.This allows the system to recognize the customer based on the sender’s email address and perform the necessary p...
IntroductionSAP offers a robust suite of tools to streamline sales and service operations. From upselling and lead management to automated order processing and post-delivery service management, SAP provides an end-to-end solution that enhances effici...
In SAP Service Cloud V2, the Alerts System API provides a seamless way to integrate alert messages into the system. This API allows businesses to send real-time alerts to users, ensuring that important notifications are displayed in the Alerts view o...
SAP Service Cloud Version 2 - Configure Case Types
Abhijit_Shinde
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Integrating Amazon Connect with SAP Service Cloud ...
