The below configuration settings are required for a loyalty program to work in SAP CRM:
1 Create Loyalty Type
Transaction Path - IMG >> Customer Relationship Management >> Marketing >>
Loyalty Management >> Basic settings >> Define Loyalty Type
2 Assign Number Ranges for Loyalty Objects
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management
>> Basic Settings >> Assign Number Ranges
3. Loyalty Program Types Profile Definition
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management
>> Loyalty Programs >> Define Profiles for Loyalty Program Types
4. Partner Determination Procedure
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management
>> Basic Settings >> Assign Partner Determination Procedures
5. Date Calculation Procedure
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management
>> Basic Settings >> Define Date Calculation Procedures
6 Status Profile Assignment
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management
>> Basic Settings >> Define Status Profiles
7 Reward Rule Maintenance Templates
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management >> Basic Settings >> Define Templates for Reward Rule Maintenance
8 Condition Groups Mapping Definition
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management
>> Loyalty Programs >> Define Mapping for Condition Groups
9. Membership Settings
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management
>> Memberships >> Define Membership Settings
10. Definition point Qualification Type
Transaction Path – IMG >> Customer Relationship Management >> Marketing >> Loyalty Management
>> Membership Cards >> Define Point Qualification Types
