- SAP Managed Tags
I am happy to share that we are bringing you a second series of webcasts in the context of SAP Sales and Service Cloud Modernization. Last year we published the first 8 webcast sessions of this series: Click this link for the first 8 webcasts in the series.
Our upcoming webcast series explores the game-changing potential of SAP Sales and Service Cloud version 2, diving deep into everything required to embrace intelligent & automated processes. We will guide you through key topics, including:
- Mindset shifts for automation-driven processes, such as transitioning from Opportunity Management to Guided Selling, and from Ticket Handling to Case Management.
- The Side-by-Side Approach, leveraging SAP BTP for extensibility and seamless integrations.
- New development paradigms, from Low-Code/No-Code solutions to Pro-Code customization.
- Integration best practices with your backend system, also including CTI (with Sinch) and partner solutions like Mediafly.
Each session comes packed with valuable information, practical guidance, and when applicable, demos from seasoned SAP Sales Cloud and SAP Service Cloud Experts.
Join us to explore your future with SAP Sales and Service Cloud version 2 and ensure your business & IT are prepared for the next wave of innovation!
To attend the series and ask questions from the Q&A panel, click the session links to register (or for the replays)! [Links updated regularly]
- Date: 22nd of April 2025 @ 4pm CET
- Target Audience: All ‘SAP Cloud for Customer’ customers
- Speakers: Hendrik Gerdes (solution Value Adviser SAP CX), Grayson Gates (Solution Advisor SAP CX)
Webcast 10: An example of CTI integration in Sales and Service Cloud version 2 with Sinch
- Date: 7th of May 2025 @ 4pm CET
- Target Audience: All SAP Sales and Service Cloud customers
- Speakers: Andrea Mazzanti (SAP CX Expert Service), Jonathan Ingram (Sinch Product Engineer)
Webcast 11: Leverage the In App extensibility features in Sales and Service Cloud version 2
- Date: 10th of June 2025 @ 4pm CET
- Target Audience: All SAP Sales and Service Cloud customers
- Speakers: Jyoti Teotia, Vinay Prasad, Rishi Hemdev (SAP Sales and Service Cloud Product Managers) & Salvatore D'Urso (SAP CX Expert Service)
- (Changed) Date: 28th of August 2025 @ 4pm CET
- Target Audience: All ‘SAP Cloud for Customer’ customers
- Speakers: Marcus Echter (Solution Value Advisor SAP CX), Brian Kyser (Solution Advisor SAP CX)
Webcast 13: How to set up SAP BTP to be prepared for extensions in Sales and Service Cloud
- (Changed) Date: 1st of July 2025 @ 4pm CET
- Target Audience: All SAP Sales and Service Cloud customers
- Speakers: Markus Mehlich (SAP CX Expert Service), Arulraj Athiseharan (SAP CX Expert Service)
- Date: 16th of September 2025 @ 4pm CET
- Target Audience: All SAP Sales and Service Cloud customers
- Speakers: Salvatore D'Urso (SAP CX Expert Service), Ethan Berceli (Mediafly product engineer)
Webcast 15: Extensions with "Low Code No Code" in Sales and Service Cloud version 2
- Date:
28th of October@ 4pm CET6th of November 2025 @ 4pm CET - Target Audience: All SAP Sales and Service Cloud customers
- Speaker: Alina Podolski (Business Process Consultant)
Webcast 16: New Integration paradigms in Sales and Service Cloud version 2
- Date:
14th of October 2025@ 4pm CET(Postponed Date tbd) - Target Audience: All SAP Sales and Service Cloud customers
- Speakers: Markus Mehlich (SAP CX Expert Service), Timo John (Solution Value Advisor SAP BTP)
Webcast 17: An example of extension with Pro code example & Custom Services in SAP Sales and Service Cloud version 2
- Date: 1
3th of November 2025@ 4pm CET(Postponed Date tbd) - Target Audience: All SAP Sales and Service Cloud customers
- Speakers: Jyoti Teotia (SAP Sales and Service Cloud Product Manager), Geetha A.R. (SAP Sales and Service Cloud Product Manager)
*As a reminder, see this blog for the first 8 webcasts in the series.
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