CRM and CX Blog Posts by SAP
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Read only

SAP Signavio : How to Get Support

syedarif
Product and Topic Expert
Product and Topic Expert
‎2025 Mar 31 5:53 PM
1,462

SAP Signavio Support:

If you encounter any challenges while using SAP Signavio, there are multiple support channels available to assist you. Below is a guide on how to seek assistance.

syedarif_0-1743436271710.png

  1. For product related questions open a ticket in SAP for Me.

The SAP for Me portal provides access to task-driven support resources and applications. Within the Services and Support section, you will find multiple options to connect with SAP Signavio service experts. You can explore the knowledge base for existing solutions or use the Get Support tile to create a case for further assistance.

syedarif_1-1743436356360.png

 

Important Note:

To access support, you must have a valid contract with SAP active maintenance. Additionally, an S-User ID with the necessary authorizations is required to submit a support case for SAP Signavio.

For more details on obtaining an S-User ID, refer to the following resources:

  1. 3315692 - How can I create new S-User or authorizations for SAP Signavio products in SAP For Me? - S...

  2. SAP Support Portal

  3. SAP Note 1271482

    For comprehensive guidance, please refer to the official help documentation:
    👉SAP Signavio Support | SAP Help Portal

2. For personalized guidance or Assistance for SAP Enterprise Support Academy and value maps

Once you've signed up you can directly access our learning platform via:

SAP Enterprise Support Academy     
SAP Signavio Value Map

If you require assistance with on how to utilize SAP Signavio onboarding and adoption offerings, use the form provided to raise a call back request or you can also write to  contact us via email.

3. Academic support for SAP Signavio

syedarif_8-1743436753060.png


For assistance, reach out to the SAP Signavio support team through the Contact Information page.

 

4. For questions on SAP for Me navigation, S-user ID and Universal ID contact the Customer Interaction Center. 

syedarif_9-1743436827364.png


5. For non-technical questions contact your Account Executive or Customer Success Partner. 

Important Notes-

SAP Signavio Support | SAP Help Portal

SAP Signavio Onboarding Resource Center


General SAP notes：

SAP Signavio Support | SAP Help Portal

Contact Information | Signavio

syedarif_10-1743436893873.png


We hope you found this useful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have. 

If you have any questions, please post in the Q&A (Question & Answer) section here: All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community 

Read more #Customer Interaction Centre blogposts Here!