Hear inspiring customer stories, learn about AI agents and discover the benefits of connected, end to end customer service. Check out the list of can’t-miss SAP Service Cloud sessions in SAP Sapphire Orlando:
Bosch Power Tools' success in accelerating customer service with AI - CXP2792
Wednesday, May 21 | 11:30 AM | Theater 6
Bosch Power Tools, a global leader in tools and accessories, uses the SAP Sales and Service Cloud application to optimize customer service. With Joule agents, Bosch boosts automation, improves ticket routing, reduces manual work, and accelerates case resolution — driving sales and service growth.
Carlisle: Transforming customer service to drive sustainable growth - CXP2791
Wednesday, May 21 | 1:00 PM | Theater 6
Known for its innovative building products, Carlisle Companies Inc. is transforming service with SAP Service Cloud solutions. The company is enhancing self-services, accelerating case resolution, and improving sales order support, while paving the way for new AI innovations.
Revolutionize customer service with AI agents in SAP Service Cloud - CXP2259
Tuesday, May 20 | 3:00 PM |Theater 13
Connect the SAP Service Cloud solution with the SAP ERP application to optimize data, workforce, and processes while leveraging AI at every stage of issue resolution to boost productivity and outcomes. Discover how SAP Service Cloud automates customer service processes and accelerates resolutions, driving efficiency with AI agents.
Elevating service with SAP Service Cloud solutions (Demo station)- CXP2628
all day | Location: Applications, 135
Accelerate issue resolution in customer service and shared services with SAP Service Cloud and SAP Enterprise Service Management solutions. Boost productivity with AI and transform employee and customer experiences with AI agents. Gain synergies from connectivity with SAP solutions to maximize efficiency across the value chain.
How Joule Agents transform the quote-to-service process - CXP1670
Tuesday, May 20 | 2:30 PM | Theater 13
Tracking orders, checking availability, requesting quotes—these manual tasks consume valuable time and resources. Discover a strategic approach for using the Joule Agents package across the customer journey to save time and reduce costs, enhancing online interactions, automating e-mail processing, and supporting your team with AI-assisted insights.
Start putting together your personal agenda today. Check out the full session catalog.
