SAP Sales & Service Cloud V2 + ESM - Creating a connection with SAP Analytics Cloud Enterprise [SAC]

[Yogananda]

SAP Sales & Service Cloud Version 2 (V2) and Enterprise Service Management (ESM) deliver modern, modular customer‑experience capabilities. But as organizations scale, the real differentiator becomes analytics—the ability to unify sales, service, and enterprise operations into a single insights layer.

SAP provides two major analytics options:

1. Embedded SAP Analytics Cloud (eSAC) – included and built into V2 and ESM
2. SAP Analytics Cloud Enterprise Edition – the full standalone analytics platform

Pre-requisities

• Create SAP Technical Support ticket Component to choose (CEC-CRM-ANA) to enable Enterprise live connectivity
• SSO must be enabled in both systems (SAP Sales & Service Cloud v2 & SAP Analytics Cloud)
• Login via SSO in Sales and Service Cloud v2 Application.
• Login to Enterprise SAC using the same SSO as used above.
• Now try to create the connection and it should be successful (shown in below steps - screenshots).

Before you proceed to Steps : Note : While doing handshake - Login to both system should be in same browser but in different tabs.

Step by Step via Video :  Setting up the Connection

Step 1 : SSO must be enabled in order to work both Applications ( SSC v2 & SAC)

Step 2 : Login to SAP Analytics Cloud (Enterprise License version) and you must be Administrator to config

Step 3 : Select Connect to Live Data - Select a Data Source - SAP Cloud Application

Step 4 : Select from dropdown SAP Sales and Service Cloud Version 2

Step 5 : Enter the Application URL of your SAP Sales & Service Cloud Version 2 URL then immediately the Redirection happens to authenticate against both systems if the same IDP matches with successfull response.

Application URL - https://<tenant-url>/sap/c4c/api/v1/ana-story-service 

Conclusion

Integrating SAP Sales & Service Cloud V2 + ESM with SAP Analytics Cloud Enterprise unlocks powerful, cross-functional insights. While eSAC provides rapid, embedded visualization, SAC Enterprise enables enterprise-scale reporting and combines data from multiple systems.

For organizations seeking lighter setups, custom integration patterns using embedded Analytics within v2, using V2 REST APIs and BTP or SAP Databricks are viable alternatives.

By following the steps and architecture options outlined in this guide, your organization can create a unified analytics environment that empowers sales, service, and enterprise teams with real-time, actionable insights.