- SAP Managed Tags
Hi everyone! Today I'm more than excited to let you know we go full steam ahead with our Product Inspiration Video Series into the 2nd half of the year and covering the latest innovations of SAP Intelligent CX along with S/4HANA, Business AI, Joule, BTP and industry-tailored solutions. Please find the latest deep dive videos from our product teams below.
1. Mediafly AI Coaching & Enablement for SAP Sales Cloud & Service Cloud Version 2
Ben Turner, Director Product Management at Mediafly provides an overview on AI Coaching and Enablement for SAP Customer Experience. Watch this product inspiration video to learn about the strategic direction of Mediafly in building this solution with latest integrations to SAP Sales and Service Cloud Version 2 as well as our overall innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 - Introduction
00:26 - Why Mediafly and SAP Sales and Service Cloud?
02:02 - How can customers benefits from this solution?
03:46 - What is your overall direction in terms of AI in Mediafly and SAP?
05:32 - Start of the Demo
06:55 - Demo: Mediafly Content Workspace in the Account View
08:22 - Demo: Mediafly Recommended Content for each Account
10:05 - Demo: Mediafly Call Coaching
11:19 - Demo: Mediafly Content Shares
12:14 - Demo: Mediafly Value Tools
13:42 - Demo: Mediafly Content Workspace cntd.
14:38 - Summary: Intelligent CX from SAP
2. SAP Service Cloud for Utilities in Action
Tina Kuo from the Product Management at SAP provides an overview on latest utilities scenarios in SAP Service Cloud Version 2. Watch this product inspiration video to learn about customer service processes for utilities, how these are deeply connected to SAP S/4HANA as well as our major innovations as part of the Intelligent CX portfolio from SAP.
The key highlights shared in this video are:
00:00 - Introduction
00:59 - Why Service Scenarios tailored to Utility Companies?
02:11 - Which Utility Scenarios are available with SAP Service Cloud Version 2?
04:28 - How can Utilities adopt SAP Service Cloud Version 2?
05:19 - Start of the Demo
05:32 - Demo: Manage Incoming Calls with Agent Desktop
05:60 - Demo: Overview on Customer Premises, Contract Accounts, Interactions etc.
07:31 - Demo: Contract Account Overview
11:07 - Demo: Contract Account - Financial Metrics, Open Items, Invoices, Payments
12:11 - Demo: Contract Account - Collections, Dunning, Write Offs, Correspondence, Returns
12:24 - Demo: Contract Account - Payment Arrangement, Promise to Pay, Payment Plans, Installment Plans
12:35 - Demo: Contract Account - Security Deposit and Exceptions
13:20 - Demo: Premise - Overview and Service Status
14:58 - Demo: Premise - Change Move-Out Data
15:15 - Demo: Create new Service Case for Premise
15:46 - Demo: Get Latest Insights on Services Consumption
16:30 - Demo: Manage Customers assigned to Service and Installation ID
17:00 - Demo: Start new Move-In Process
17:14 - Demo: Move-In Process - Customer and Premise
18:08 - Demo: Move-In Process - Select Services
18:21 - Demo: Move-In Process - Contract Account and Billing
19:32 - Summary: Intelligent CX from SAP
3. SAP Enterprise Service Management for Finance
Akshay Shripathi, Senior Product Manager SAP Enterprise Service Management at SAP provides an overview of SAP ESM, the new shared service framework for Finance and HR. Watch this product inspiration video to learn about the strategic direction and importance of SAP Enterprise Service Management for Finance scenarios as well as our major innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 - Introduction
00:52 - Why SAP Enterprise Service Management for Finance?
02:19 - Which Scenarios are supported by SAP Enterprise Service Management?
03:35 - How can Customers Adopt SAP Enterprise Service Management?
05:01 - Start of the Demo
06:50 - Demo: Create Accrual Request in SAP Work Zone
11:13 - Demo: Agent View in SAP ESM
11:36 - Demo: Case Details in SAP ESM
17:33 - Demo: Configure Case Types and Flows
18:50 - Demo: Build Forms in the Form Designer
20:15 - Summary: Intelligent CX from SAP
4. SAP Enterprise Service Management for HR
Akshay Shripathi, Senior Product Manager SAP Enterprise Service Management at SAP provides an overview of SAP ESM, the new shared service framework for Finance and HR. Watch this product inspiration video to learn about the strategic direction and importance of SAP Enterprise Service Management for HR scenarios as well as our major innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 - Introduction
00:52 - Why SAP Enterprise Service Management for HR?
02:19 - Which scenarios are supported by SAP ESM
03:35 - How can customers adopt SAP ESM?
05:01 - Start of the Demo
08:52 - Demo: Processing Request in SAP Enterprise Service Management
12:01 - Demo: Add Digital Signature via Docusign
13:39 - Demo: Approve Process in SAP SuccessFactors
15:30 - Demo: How to Configure such HR Processes in SAP Enterprise Service Management
18:19 - Summary: Intelligent CX from SAP
5. Intelligent Quote Management in SAP Sales Cloud Version 2 with S/4HANA in Action
Guenter Wilmer from the Sales Cloud Product Management at SAP provides an overview on Intelligent Quote Management. Watch this product inspiration video to learn about the functional capabilities of Intelligent Quote Management in SAP Sales Cloud Version 2 as well as our major innovations as part of the Intelligent CX portfolio from SAP.
The key highlights shared in this video are:
00:00 - Introduction
00:55 - Why Integrated Quotation Management in SAP Sales Cloud Version 2?
03:40 - What are Top Innovations in Sales Quotation Management as part of V2?
05:28 - How can Customer Adopt Quotation Management in SAP Sales Cloud Version 2?
06:21 - Start of the Demo
07:32 - Demo: Sales Quotes Worklist
09:33 - Demo: Creation of a new Quote
10:34 - Demo: Add Items from Product Lists
12:52 - Demo: Request External Pricing from SAP S/4HANA
14:24 - Demo: Preview Sales Quote as PDF Document
15:00 - Demo: Submit Sales Quote and Send it to the Customer
16:11 - Demo: Availability-to-Promise (ATP) Check with SAP S/4HANA
17:15 - Demo: Credit Limit Check with SAP S/4HANA
18:10 - Demo: Create Sales Order in SAP S/4HANA
19:22 - Demo: Navigate to the Sales Order in SAP S/4HANA Cloud
20:01 - Demo: Configuration of Sales Quotes in SAP Sales Cloud Version 2
20:11 - Demo: How to Configure Document Types
21:14 - Demo: How to Configure Item Types
21:26 - Demo: How to Configure Reasons for Progress
21:48 - Demo: How to Configure Party Schema
23:24 - Summary: Intelligent CX from SAP
Miguel Valenzuela from the Product Management team at SAP provides an overview on SAP Recommerce and circular business models. Watch this product inspiration video to learn about the strategic imperatives of SAP Recommerce, how it complements our SAP Commerce Cloud offering as well as major innovations as part of the Intelligent CX portfolio from SAP.
00:00 - Introduction
00:54 - Why SAP Recommerce?
02:12 - Which Innovative Scenarios does SAP Recommerce offer?
03:03 - How can Customer Adopt SAP Recommerce?
04:08 - Start of the Demo
04:24 - Demo: Customer adds Trade-In Items in SAP Recommerce
04:48 - Demo: Search Trade-In Items via the Product Catalog
06:22 - Demo: Search for Another Trade-In Item via the Order History
07:15 - Demo: Customer Confirms Trade-In and Performs a Check-out in SAP Recommerce
08:04 - Demo: Recommerce Manager processes Trade-In Orders in SAP Recommerce
08:35 - Demo: Recommerce Manager confirms that the Order has been received
09:04 - Demo: Process the Check-In of a Particular Item
09:14 - Demo: Enter a Barcode or Serial Number
09:59 - Demo: Verify SKU Submitted by the Customer
10:18 - Demo: Verify the Condition
11:29 - Demo: Choose Process Flow for the Item
12:13 - Demo: Clean Step for Trade-In Items
14:03 - Demo: Repair Step for Trade-In Items
14:53 - Demo: Regrade Step for Trade-In Items
15:20 - Demo: Re-Stock Step for Trade-In Items
16:22 - Summary: Intelligent CX from SAP
7. Mention Me Customer Advocacy Platform for SAP Intelligent CX
Anca Filip, VP of Product at Mention Me, provides an overview on the Customer Advocacy Platform for SAP Customer Experience. Watch this product inspiration video to learn about the strategic direction of Mention Me in building this solution with integration to SAP Commerce Cloud, SAP Emarsys Customer Engagement and SAP Customer Data Platform (CDP) as well as our major innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 - Introduction
00:47 - Why Mention Me and SAP CX?
02:22 - How can customers benefit from your solution?
04:33 - What is Mention Me’s roadmap when it comes to AI?
06:47 - Start of the Demo
07:30 - Demo: Mention Me Javascript Tags in SAP Commerce Cloud
12:35 - Demo: Mention Me Advocacy Dashboard & Reporting
15:04 - Demo: Mention Me Customer Profiles in SAP Emarsys
16:11 - Demo: Mention Me Engagement Tactics in SAP Emarsys
17:37 - Demo: Mention Me AI-based Sentiment Analysis and Voice of Customer
18:40 - Summary: Intelligent CX from SAP
8. Frontnow AI Advisor for SAP Commerce Cloud
Marc Funk, Founder & CEO, togehter with Eva Kalbfell, Senior Product Owner from Frontnow provides an overview on the Frontnow AI Advisor for SAP Commerce Cloud. Watch this product inspiration video to learn about their strategic direction of the Frontnow AI Advisor powered by Generative AI, its integration to SAP Commerce Cloud along with a compelling customer example.
The key highlights shared in this video are:
00:00 - Start
01:08 - Why Frontnow AI Advisor for SAP Commerce Cloud?
02:33 - Which Scenarios does Frontnow AI Advisor offer?
05:55 - What’s the Future Roadmap of Frontnow AI Advisor?
08:45 - Start of the Demo
09:11 - Demo: Frontnow Advisor on the Storefront
11:23 - How to Implement the Frontnow AI Advisor
12:08 - Demo: Setup a New Frontnow AI Advisor
12:47 - Demo: Configure Design and Settings
14:02 - Demo: Define Success Feedback to Further Fine-Tune AI Model
15:05 - Demo: Embed API and Code Snippet on SAP Storefront
16:25 - Architecture of the Frontnow AI Advisor
18:54 - Summary: Intelligent CX from SAP
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