- SAP Managed Tags
Hi everyone, I'm excited to share our latest deep dive videos as part of the SAP Product Inspiration Series 2025 focusing on innovations across SAP CX and Consumer Industries.
Wave #1 (April 2025):
1. Predictive Planning and Inventory Orchestration from SAP
Vinayak Kini from the Retail Product Team at SAP provides an overview on Predictive Planning and Inventory Orchestration. Watch this product inspiration video to learn more about this new end-to-end cloud solution covering Order and Demand Scheduling, Unified Demand Forecasting and Predictive Replenishment as well as our major innovations as part of the Intelligent CX portfolio from SAP.
The key highlights shared in this video are:
00:00 - Introduction
01:12 - Why Predictive Planning & Inventory Orchestration from SAP?
03:02 - Where can SAP’s solution help transform a Retailer’s operations?
05:29 - How can retailers implement Predictive Planning & Inventory Orchestration from SAP?
06:46 - Start of the Demo
06:58 - Demo: SAP Order and Delivery Scheduling
09:02 - Demo: Unified Demand Forecast in SAP Customer Activity Repository
11:15 - Demo: Review Order Plan Items in SAP Customer Activity Repository
13:58 - Demo: SAP Predictive Replenishment
18:54 - Summary: Intelligent CX from SAP
2. Extensibility of SAP Sales and Service Cloud V2 using No Code / Low Code Tools
Join an in-depth session between Sophie Crepin from SAP Customer Success and Vinay Prasad from SAP Product Engineering regarding no-code low-code extensibility of SAP Sales and Service Cloud Version 2. Watch this product inspiration video to learn how easy it is to adapt and extend your SAP cloud solution and hear about major innovations as part of the Intelligent CX portfolio from SAP.
The key highlights shared in this video are:
00:00 - Introduction
03:26 - Start of the Demo
03:37 - Demo: Defining Extension Fields and Validation Logic
07:39 - Demo: Building Lightweight Extensions using SAP Build Apps
12:35 - Demo: Creating Code List Restrictions
13:53 - Demo: Using Dynamic Page Layouts
15:41 - Demo: Embedding Custom Services
17:22 - Summary: Intelligent CX from SAP
3. Sinch Omnichannel Customer Engagement for SAP CX
Venky Naravulu from the Sinch Product Team provides an overview on Sinch’s Omnichannel Messaging, Chatlayer and Contact Pro and how it integrates with SAP CX. Watch this product inspiration video to learn how AI-powered omnichannel marketing interactions and customer service can be delivered using Sinch’s Omnichannel Messaging, Chatlayer and Contact Pro along with SAP Emarsys and SAP Service Cloud Version 2.
The key highlights shared in this video are:
00:00 - Introduction
00:40 - Why Sinch and SAP CX?
01:59 - How can customers benefit from our joint solution?
03:38 - How is AI used in Sinch and along the SAP CX integration?
06:06 - Start of the Demo
07:05 - Demo: Sinch Template Creation for WhatsApp
10:39 - Demo: Sinch and SAP Emarsys Campaign Automation
14:06 - Demo: Sinch Contact Pro and WhatsApp integration using GenAI
19:53 - Demo: Sinch Contact Pro and SAP Service Cloud Version 2 Integration
25:00 - Summary: Intelligent CX from SAP
4. Open Payment Framework for SAP Commerce Cloud in Action
Wendy Wang from the Commerce Product Team at SAP provides an overview on Open Payment Framework (OPF). Watch this product inspiration video to learn how OPF for SAP Commerce Cloud providing a plug-and-play framework to ease integration complexity and offer composable solutions, enabling retailers to quickly and conveniently expand payment options across various markets.
The key highlights shared in this video are:
00:00 - Introduction
00:43 - Why Open Payment Framework (OPF) for SAP Commerce Cloud?
01:26 - Which scenarios does SAP’s OPF offer?
02:31 - How can customers adopt SAP’s OPF?
03:57 - Start of the Demo
04:08 - Demo: SAP Commerce Cloud storefront with check-out payment options
06:13 - Demo: SAP Open Payment Framework - Site Assignment
07:35 - Demo: SAP Open Payment Framework - Refund Configuration
09:54 - Demo: SAP Open Payment Framework - Authorization Configuration
11:56 - Demo: SAP Open Payment Framework - Payment Transactions
13:35 - Demo: SAP Open Payment Framework - Manual Refund
14:50 - Demo: SAP Open Payment Framework - Logs
16:21 - Demo: SAP Open Payment Framework - Compliance
5. Open Search Service for SAP Commerce Cloud in Action
Etienne Guilhaume from the Commerce Product Team at SAP provides an overview on the new Search Service. Watch this product inspiration video to learn how use the Search Service along with Intelligent Selling Services in SAP Commerce Cloud to drive conversion and accelerate growth.
The key highlights shared in this video are:
00:00 - Introduction
00:27 - Why the Search Service for SAP Commerce Cloud?
01:56 - Where can the Search Service be very beneficial?
02:32 - How can SAP customers adopt the Search Service?
03:28 - Start of the demo
03:50 - Demo: Product search in SAP Commerce Cloud storefront
04:48 - Demo: Related products on Product Detail Page
05:16 - Demo: Adaptive Search configuration in SAP Commerce Cloud backoffice
06:20 - Demo: Intelligent Search: Show personalized products based on search history
06:41 - Demo: Intelligent Search: trending searches, most popular searches, recommended products
08:03 - Demo: Show search results when decreasing AI personalization in ISS
09:04 - Demo: How to switch between Solr Search and the new Search Service
10:26 - Demo: Show search results when increasing AI personalization in ISS
10:51 - Summary: Intelligent CX from SAP
Enjoy and please reach out if you have any questions.
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