How to reach out to SAP Education - Learning Hub team for support

[EmilioCC]

Are you looking to get support from the Learning Hub/Training Team, and you do not know where to start? Then this blog is for you… 

Here I will share the steps that you need to follow to engage with the SAP Learning Support Center; the Support agents are available 24 hours per day, Monday to Friday and most queries are responded to within 24 hours. 

* Click here if you wish to read this in German, Italian or Spanish

This blog was created in collaboration with my colleague Alba Blasco

You can also check this video: Engaging with the SAP Learning Support Center

In the support platform you can also find FAQs related to: 

• General Support Topics 
• Practice Systems 
• Training Reseller Partner Topics 
• Learning and Certification Advise  
• Course Booking and Payment  
• And Analytics Dashboard 
  

How to create a case 

If you find that the information that you are looking for is not in the support platform, then you can create a case to get support on your specific query.  

All you need to do is to login with your Universal ID and create a ticket. 

From the SAP Learning Hub site: 

1. You need to click on the question mark (?) icon found on the upper right side of the page. 
2. In the Help Center page click on the 'Contact Us' button and choose 'Request Technical Assistance'. 
3. Click on "Need More Help" 
   
4. Login with your Universal ID and you then need to click on "Create Case" 
   

From the SAP Learning site: 

1. Scroll down to the bottom of the page and click on 'Get Support' found under Support and Contact. 
2. You will be directed to the next page, the User Support Center page, you can find the FAQs for self-help and detailed guides. 
3. If the needed support is not found in the FAQs, kindly scroll down and click on the 'Need Help' icon and you will be directed to the next page to raise a ticket. 
4. Click on the 'Create Case' button. 
    

Additionally, you can use the direct link to User Support Center. 

To view your ticket update: Please click on the refresh button before to find your case/ticket update. 

What can Support Agents assist you with? 

The Learning Team can assist you if you want to get information about course, certification content and learning journeys also they can advise you to understand what learning is needed to achieve your aims. 

Other services include:  

• 1st Level questions on certification, including advice on correct UID set up and how you can access to your badges.  
• Issues related to information, delivery, and after-care service of Instructor-Led classrooms. 
• Bookings and billing related issues are usually handled by other internal team, but the Learning team can get involved to give approval for any free of charge re-bookings and similar scenarios as these are often related to customer complaints etc. 
• Visa letters. 
• Providing supplier vendor information on request. 

Request support in a different language. 

If you want the Learning team to assist you in your preferred language, you can select the language once you have added the description, you will need to pick the Country you are located and select from: German, English, Spanish, French and Japanese. 

We would also like to share this blog so you can learn more about SAP Certifications and UID...all you need to know! 

And this KBA can also be helpful: 2404504 - How to get help with the SAP Learning Hub or SAP Training Center

Thank you for reading!  

[Chloedoyle93]

Great blog post Emilio! 

[barbara2020]

Great blog Emilio 🙂 

[Ana_Prieto]

Thanks Emilio for putting this information together 🤗

[joncheng97]

Why is there no phone number to call? This seems to be purposely opaque

[EmilioCC]

Hi @joncheng97, thank you for your reply. This is a new system to get support from the Learning team, and as mentioned on the blog the Support agents are available 24 hours per day, Monday to Friday and most queries are responded to within 24 hours. If you wish to have a call, you can request that when creating your case.

[Burlacu]

Hello ,  I just checked with CIC support team and my  UID is correctly set up S0021778824, unfortunately I cannot see my past certification on my sap account, in this case I cannot extend them with a new exam. I can see them on Credly platform but not on my learning sap- my learning- certifications

[EmilioCC]

Dear @Burlacu thank you for adding your comment. If your issue is with the UID, you can contact us at CIC via Phone, Email or Chat and we will be happy to assist you. If the issue is with the Learning Team, please create a case as explained in the blog. 

[SAP_Krish]

Not getting req. support from SAP( as on Chat bot not providing sufficient Info. and not able to reach to any human executive on support no.) can anyone in community help here!!

I completed 4 SAP Certifications till now, which we can also see in Credly portal,
but I can NOT see ANY of it in SAP Learning hub(LH).
on 31st Mar without the delta exams, all will get expired, and if I am not seeing it in SAP LH portal, I would NOT be able to give associated delta exams.

DETAILS:
With my Universal SAP ID; I can only see 2 Accounts; Acc 1(P1941601521)
and Acc 2(P2005693231 & S0024945840)linked with Current Company email ID.

And in both of these accounts, I am NOT being able to see my past Certificates.
I am NOT able to add Account (S002032097) by which I gave the past SAP Certifications( and earlier it was linked with P1941601521)

[Leonardo_Martinez]

I'm also not able to see my past certification. UID already setup properly with the S-Number I certified with and a linked backup email. CIC chat agent confirmed that it was setup properly so I created a Support Case this Monday and still haven't received a response today Friday.

[EmilioCC]

Dear @SAP_Krish I am sorry for the delay. You will need to create a case for the Learning team to provide assistance on this matter. In case that you're having issues with the case creation please contact us at CIC via Phone, Email or Chat and we will be happy to assist you.

[EmilioCC]

Dear @Leonardo_Martinez 

Could you please contact us at CIC via Phone, Email or Chat and we will be happy to assist you. We will need your case ID number and user details to follow up with the Learning team on this.

[SAP_Krish]

@EmilioCC ; Humble fyi; I have raised the Case more than 2 weeks back itself, couple of days back only issue has been resolved. 

[EmilioCC]

@SAP_Krish thank you for letting me know... I am glad it has been resolved. Please contact us via the CIC channels mentioned above in case you need something else. Have a great day!

[sayyedshahid]

Dear SAP Team,

I hope this message finds you well. I am writing to inquire about the SAP Student Edition offer. I have successfully received the email confirming my verification for the Student Edition, but I am yet to receive the official offer. Its been over a week after verification.

Could you kindly assist me with any details regarding the next steps or the expected timeline for receiving the offer? I would greatly appreciate your support.

Thank you for your attention to this matter.
mail of the account: sayyedshahid123456@gmail.com

[EmilioCC]

Hi @sayyedshahid thank you for your comment...

To receive assistance on this matter, you will need to create a case as it is explained in this blog. 

Kind regards
Emilio
CIC

[sayyedshahid]

Hello, @EmilioCC ,

i created a case and its been a week since, there is no reply whatsoever from the support team which led me here. is there any other way to reach out?

regards,
Sayyed shahid

[EmilioCC]

Dear @sayyedshahid I am sorry to hear that you have not received a reply from the Learning team. Could you please contact us at CIC via Phone, Email or Chat and we will be happy to assist you. We will need your case ID number and user details to follow up with the Learning team on this.

[sayyedshahid]

dear @EmilioCC ,
Thank you for the prompt response. just dropped a chat as per your instructions. i hope issue gets resolved.

regards,
Sayyed