Hello SAP Community!
We’re excited to introduce a brand-new e-learning resource designed just for you. If you're looking to implement SAP Sales Cloud and Service Cloud Version 2, you've come to the right place. Our e-learning course will guide you through the initial basic configuration steps, helping you maximize your SAP solutions. Let's dive in and see what you can expect from this awesome learning journey!
Why SAP Sales and Service Cloud V2?
First, let’s discuss why SAP Sales and Service Cloud V2 is a game-changer. This version offers cloud-native microservices that ensure uninterrupted service, agility, and flexibility. You'll benefit from out-of-the-box APIs, an event-driven architecture, and enhanced scalability. The best part? You can keep the core clean by leveraging in-app extensibility and side-by-side extensions. This means you can maximize standard offerings without getting bogged down by unnecessary complexity.
What You'll Learn
Our e-learning course is structured to help you hit the ground running with your SAP Sales and Service Cloud V2 implementation. Here’s a sneak peek at the units:
Unit 1: Learning Main Configuration Settings
Enable administrators to customize the appearance and behavior of the Sales and Service Cloud Version 2. By the end of this unit, administrators will be able to change themes, logos, and login images, set user inactivity timeouts, and adapt field labels to different languages. This ensures that the system is tailored to meet the company's branding and operational needs.
Unit 2: Configuring Standard Integrations and Extensibility
This unit covers setting up integration in SAP Sales and Service Cloud Version 2, including enabling standard integrations and configuring communication systems, value mapping, and communication configurations.
Unit 3: Integrating API Hub
Learn to use standard integration packages from SAP Business Accelerator Hub to accelerate the implementation of SAP Service Cloud Version 2 with SAP S/4HANA. Understand the configuration guidelines and explore resources for standard APIs.
Unit 4: Creating Sample Data Migration Templates
Learn to use data import and export functionalities to efficiently migrate data to SAP Sales and Service Cloud Version 2. This includes downloading templates, preparing data, and importing/exporting data to ensure smooth data migration and updates.
Unit 5: Configuring Data Load Sequence
Learn to plan and execute data replication and migration to SAP Sales and Service Cloud Version 2 by identifying data dependencies and following a structured sequence to ensure a smooth cutover and successful go-live.
Unit 6: Configuring Data Protection Features
Learn to access and download disclosable personal data, set up data retention rules, and perform data depersonalization to ensure compliance with data protection regulations in SAP Sales and Service Cloud Version 2.
Unit 7: Creating Samples
Learn how to create a comprehensive test plan for your SAP Sales and Service Cloud Version 2 implementation, including planning for test cycles, preparing test scenarios, drafting test scripts, and preparing testing data to ensure a successful go-live.
Why This Course?
By the end of this course, you’ll be able to set up your SAP Sales and Service Cloud V2 tenant with confidence. You’ll also get guidelines on testing, data migration, and cutover processes. Whether you’re an SAP newbie or a seasoned pro, there’s something valuable here for you.
Ready to Get Started?
Don’t miss out on this opportunity to elevate your SAP skills. Click the link below to explore our e-learning course and start your implementation journey today!
👉Explore the E-Learning Course Now
Remember to access the link above, you are required to complete a one-time registration in SAP Learning Hub, specifically designed for SAP Enterprise Support. You can find a detailed, step-by-step guide to registration here.
Any Questions?
Please, contact the SAP Value Map team!
Sign up for the SAP Enterprise Support value maps by requesting access to SAP Learning Hub or join the SAP Enterprise Support Value Maps Learning Room if you already have access.
