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Ensure Deployment Readiness with SAP Emarsys Customer Engagement: Discover the New CQC Service

Edmar_Rodriguez
Product and Topic Expert
Product and Topic Expert
‎2024 Sep 05 8:53 PM
564

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 Hello dear SAP Community, 

 

A stable technical platform is essential for any company's smooth operation. Whether you’re just starting with SAP Emarsys Customer Engagement, adding new functionalities, or performing a routine 'health check,' SAP ensures a seamless process.

For the above reason, we're excited to announce that SAP Enterprise Support now offers a new Continuous Quality Check for Deployment Readiness for SAP Emarsys Customer Engagement.


This service will help you to review your key cloud solution settings to identify potential risks. You'll receive recommendations based on SAP best practices. This service is especially helpful before going live but can also be used as a system health check. Some additional benefits are listed next: 

  • Analyze system configuration.
  • Verify SAP interfaces to ensure stability, performance, and throughput.
  • Review security configuration.
  • Minimize potential risks.
  • Provide recommendations in alignment with SAP best practices.
  • Solution capabilities usage and configuration validation.


How to request this CQC service?

Remote Services can be requested via the new Get Support application in SAP for Me (SAP Note 1296527). When submitting your request, please select:

  1. Product: “Continuous Quality Check & Improvement Services”
  2. Product function: “Service request for a Cloud Solution”

If you need assistance in submitting your case, you may contact your local Customer Interaction Center (CIC).

SAP recommends service booking six (6) weeks before the go-live date, to allow for the delivery four (4) weeks before your go-live date and provide adequate time to review and implement any SAP recommendations.

Any Questions?

Please, contact the SAP Value Map team! 

Sign up for the SAP Enterprise Support value maps by requesting access to SAP Learning Hub or join the SAP Enterprise Support Value Maps Learning Room if you already have access.