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Discover the New Home of the SAP Customer Experience Value Map

Edmar_Rodriguez
Product and Topic Expert
Product and Topic Expert
a month ago
488

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 Hello everyone, 

As customer expectations evolve, the way you learn and connect should too. That’s why the SAP Customer Experience (CX) Value Map is now part of the SAP Community, so you can explore insights, share knowledge, and grow alongside experts.

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Everything You Need, All in One Place

Instead of switching between platforms, you’ll find all your enablement resources in one space. Within the SAP CX Value Map, you can explore curated learning paths, discover best practices, ask questions, and exchange ideas with peers and SAP experts.

You’ll find resources grouped into six key areas:

  • Solution Introduction & Implementation – Get resources to plan, deploy, and adopt SAP CX solutions effectively.
  • Release Management – Stay aligned with quarterly innovations and product updates.
  • Operations & Performance – Maintain business continuity, monitor performance, and ensure system stability.
  • Value Management – Explore tools and methodologies to measure success and drive continuous improvement.
  • Security & Integration – Learn best practices to protect your CX landscape and connect securely with other systems.
  • Change Management – Support your teams through each stage of adoption and process evolution.

 

What You’ll Find Inside

The CX Value Map combines expert-led guidance with self-paced learning materials:

  • Blogs and Articles – Stay up to date with the latest enablement stories, tips, and insights from SAP experts.
  • Event Calendar – Join live sessions, webinars, and workshops designed to help you learn directly from specialists.
  • Learning Journeys – Build your skills step-by-step through structured, role-based learning.
  • Best Practices and Guides – Access ready-to-use materials that simplify complex CX topics.
  • Continuous Quality Check (CQC) Services – Keep your SAP CX systems running efficiently.

 

Why Explore the CX Value Map?

The Value Map connects you to everything you need to strengthen your SAP CX landscape:

  • Get faster onboarding through structured guidance and expert recommendations.
  • Stay current with release updates and community discussions.
  • Improve performance and adoption with focused learning content.
  • Collaborate directly with SAP and peers who face similar challenges.
  • Drive measurable results by linking your enablement activities to business outcomes.

 

Get Started Today

If you already have access to SAP Learning Hub, enterprise support edition, simply log in with a S-user ID or a Universal ID and visit the SAP Customer Experience Value Map in the SAP Community.

Explore, connect, and learn, all in one place.

Because when you understand your customers better, you create experiences that truly stand out.

 

About the author: 

Edmar Rodríguez is a Topic Expert for SAP Enterprise Support value maps, specializing in SAP Customer Experience. With 12 years of experience at SAP and a background spanning roles in various customer support positions, Edmar is passionate about helping customers succeed through SAP Enterprise Support offerings. 


  💡 Have questions or feedback around this content? Don’t hesitate to comment down below or directly in the SAP CX Value Map