CRM and CX Blog Posts by SAP
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Read only

Course Update: Exploring SAP Customer Data Platform Essentials

KatJankovic
Product and Topic Expert
Product and Topic Expert
‎2025 May 20 11:33 AM
363

Greetings everyone! It's time to elevate your digital learning experience with our freshly updated Exploring SAP Customer Data Platform Essentials learning journey.  Whether you want to refresh your knowledge or kickstart your journey with SAP Customer Data Platform, dive right in!

Experience learning at no cost on our innovative e-learning platform, Exploring SAP Customer Data Platform Essentials. Upon completing the course and completing the associated quiz, you will be rewarded with a digital badge, a symbol of your achievement. This valuable digital emblem can be proudly displayed on your social media profiles and within your CV.

KatJankovic_0-1747735984674.png

Learning objectives

 

  • Foundational Concepts: Begin with an understanding of customer data and platforms, laying the groundwork for deeper insights.

  • Console Navigation: Learn to configure and utilize the SAP Customer Data Platform effectively.

  • Four-Step Process: Dive into Data Ingestion, Identity Resolution, Insights, and Engagement to develop a comprehensive customer profile.

  • Customer Schemas and Integration: Explore the creation of custom schemas and how to integrate applications seamlessly using the Application Library.

  • Event Configuration: Gain skills in setting up events to ensure consistent data flows and integrity.

  • Insights and Engagement: Focus on generating data insights for customer classification and designing CX Journeys and Flows to enhance interactions.

 

What next?

Upon completing this self-paced course, you can explore more advanced courses to further enhance your knowledge of the SAP Customer Data Platform. Visit the following links to access additional learning journeys: Administrating SAP Customer Data Platform and Developing with SAP Customer Data Platform.

If you have the learning hub subscription you can access our Hands-on Practice for SAP Customer Data Platform Implementation Training where you can carry out exercises from the course SAP Customer Data Platform Implementation Training or to experiment on your own with Customer Data Platform.

After completing these courses, you can take out  SAP Customer Data Platform Implementation classroom training and prepare for SAP Certified Development Associate  – Implementation Consultant - SAP Customer Data Platform.

If you just want to keep yourself updated, keep checking our SAP Customer Data Platform learning page for the latest product learning offerings.

If you have any feedback or suggestions about our learning offerings, please leave a comment in this post.

Until next time, keep learning and exploring!