CRM and CX Blog Posts by SAP

Your opinion matters: SAP Energy and Utilities Branding Survey

Welcome to this little blog, where your opinion takes center stage! We're excited to invite you to participate in our Energy and Utilities Branding Survey - a unique opportunity for you to shape the future of our brand. Let's explore why your perce...

SAP Commerce Cloud's Continuous Innovation Journey with the Monthly Update Cycle

AbstractIt has been a year since SAP departed from conventional versioning practices, embracing a continuous version paradigm with version 2211. This shift has been accompanied by a Monthly Update release cycle that promises continuous improvement an...

👉Hands-On Videos of the new SAP Sales and Service Cloud🚀

I am very proud to present to you our new and truly cloud native SAP Sales and Service Cloud! All my videos are hands-on, no mock-ups, no scripts, just me personally showing our new lighting fast and truly cloud native CRM! I hope to extend this...

Release Navigator for SAP Customer Experience by SAP Enterprise Support!

Find Release Content Quickly and Easily Locating all necessary information for a product release can be time-consuming and overwhelming. The more products you use, the more content in multiple places you need to keep track of: Blog posts, newsletters...

Homepage: A stepping stone in your Cloud for Customer users' adoption journey

For Administrators, Key Users and Curious C4C Business Users Would you start using an application without a clear view of it? Even if you do, would you be efficient exploring or be confident to use it? Why would you keep in that application without ...

SAP Enterprise Support Academy now including refreshed CX Works articles.

As of June 30 2023, CX Works is no longer be available. However you can check out the self-guided enablement available in the SAP Enterprise Support Academy. Some of this may look familiar as refreshed former CX Works Articles. The SAP Enterprise Su...

ISBN Customer Success Day April, 2023

Hi everyone, thank you for taking the time to read my blog!! My name is Angeline Gregory, and I am one of the SAP Procurement Adoption Directors for EMEA/MEE. My blog is going to focus on an unique event hosted by SAP specifically for existing cu...

New Embedded Launch Activities for SAP Customer Data Cloud

SAP Data Cloud is a powerful cloud-based solution that enables organizations to securely manage, store, and analyze their data in a single platform. This solution provides a centralized and simplified way of managing data and makes it easier for busi...

The seamless ticketing support journey between SAP Commerce Cloud and SAP Service Cloud

Introduction As you likely know, Customers’ needs have been changing during these past years. Hence, as customers have more choices than ever before, they also have less patience in meeting their needs and are eager to share their experiences, eithe...

Introdução à Jornada de Adoção do SAP Sales Cloud

Você utiliza tudo que o SAP Sales Cloud tem para oferecer? É possível que você esteja vendo somente a ponta do iceberg. A adoção do CRM dificilmente será completa no primeiro go-live do projeto. Muitos projetos também iniciam com um escopo pequeno e...

How to Master Usability in your Sales & Service Cloud in All its Aspects

You have completed an implementation of Sales or Service Cloud (aka Cloud for Customer) and heard about issues with Usability and user satisfaction. You don’t necessarily understand what the complaint is, and to be honest it is fair because usability...

SAP in the Metaverse – an Innovative Furniture and Household Appliance Shopping Experience

What is the Metaverse The metaverse is a shared virtual space -- created by combining physical reality, digital reality, and enhanced technology -- accessed via a browser or headset, which allows people to share real time interactions and experiences...

Measure Your Success With Right Mix of eCommerce Metrics & KPIs

Metrics & KPI - Introduction Business pay attention to how its eCommerce channel is performing as soon as they launched it and wants to track, measure, and improve sales and customer experience. The business and IT teams pick the right analytics to...

SAP Customer Data Cloud Top Tips for Registration Form Designs

Customer Identity from SAP Customer Data Cloud (known as Registration-as-a-Service, or RaaS) is a powerful tool for building a trust-based relationship with your customers and engaging your users with your brand. You can raise your registration rates...

Making customer experience work for your business - the "how" is as important as the "why"!

Fast track your business by following performant business processes - You might often read a sentence or catchy headline like this and think: what does it mean? For sure performant business processes sounds like something you want - but how does it ...

SAP Customer Engagement Initiative “プロフェッショナルSAPノート翻訳の新しい依頼プロセス” のプロジェクト成果

** 本ブログの出典は SAP Notes 翻訳サービスチーム fiona.mcmanus のブログ “Project results of ‘New request process for professional SAP Note Translations’ from the SAP Customer Engagement Initiative”の日本語バージョンです。本ブログではSAP Notes 翻訳サービスチーム (SAP User Enablement, Language Exp...

Search tips for SAP Support

There are a variety of repositories available for SAP Customers as well as users without S-user IDs. Supported Customers can avail of the SAP Support Portal to search for SAP Notes and KBAs (Knowledge Based Article) in relation to their issues. Yo...

SAP for Me and its various capabilities

The highly adaptable portal for SAP customers and partners SAP for Me records 5 million annual visitors in 2022. Visitors who are SAP customers or partners, working in multiple industries and different continents, looking for specific goals, and f...

Prepare Business Analytics for Sales Business Stakeholders

Sales Cloud is where in C4C sales teams can manage their activities. It supports sales reps to engage in a complete way with customers. Sales teams can use sales cloud to gain customer insights or to get to know who their prospects are, define what i...

Cloud for Customer (C4C) Business Analytics

This is a blog series about Built in Business Analytics in Cloud for Customer (aka Sales Cloud, Service Cloud or C4C). After reading this blog you should be capable to excel in preparing business analytics for your sales and service users and empowe...

Inactive Subscribers – When it is Time to “Have the Talk”

More than just a number A large distribution list is meaningless, without useable data; if the later is not true about every customer on this list, it is time to reassess the relationship. Re-inventing "the talk" I have seen a lot of blogs arguin...

Project results of 'New request process for professional SAP Note Translations' from the SAP Customer Engagement Initiative

The SAP Customer Engagement Initiative connects SAP development teams with our customers and partners early and regularly. This means you can work together with SAP development teams on projects and prototypes, helping us to consider your specific re...

2022 will be cashierless. SAP & Trigo a powerful partnership.

The pandemic, in particular, has boosted ecommerce, but also all other forms of technology. To retain sales, retailers have had to offer a variety of technologies, such as pick-up in store, ship from store, and even curbside pick-up. Furthermore, ...

Real-time Support Channels – Engage on a live and direct access to SAP’s Upscale Commerce support experts

Focused on creating a simple and user-friendly experience, SAP introduced Real-Time Support Channels for personalized support, which allows easy access to SAP Upscale Commerce Product Support Experts – anytime, anywhere. You can contact SAP Upscale ...

Value is a strong element within interacting

I just listened to a great TED talk about value. Since I'm talking long time about value in combination with CX, this TED Talk helps to understand value and use it in the right way. >>> Why values matter "VALUE IS A SITUATION INDEPENDENT DECISIO...

The Retail "Perfect Storm": Hyper-Personalized Engagement with Customers at Scale

This is the first in a series of blogs focused on the expanding retail trend of establishing personal relationships with customers in the pursuit of unique hyper-personalized customer experiences. The retail industry has undergone significant change...

10 non-obvious tips for successful virtual innovation workshops

OPTIMIZE YOUR TECHNICAL SET UP The core technologies we use to deliver successfully include a combination of ZOOM and MURAL. In a nutshell, SAP Innovate to Win will host virtual workshops were the participants will leverage 2 platfor...

Data as the Transformation Enabler

Transformation requires the right vision on top but takes place bottom up. It is a huge process which break up silos, silos in mindset, structure (departments) and data. Business consulting is often coming in and companies fail later. There are 3 ...

Swimlane Diagram – a great tool for research, design, development and as communication tool

Most of our projects are complex and multifaceted or they change emphasis during their ‘life-time’ or both. These products and services are overwhelmed with expectations, needs, must-haves and nice-to-haves. They also have to cover, serve, support an...

Interested in our SAP S/4HANA Utilities live customers?

Dear Utilities community, Today I would like to share with you some examples of our great SAP S/4HANA customer stories. A good way for a successful journey is to see how companies like yours are succeeding with innovative products, services, and tec...