About 18 months ago, I ran two industry workshops to present our point of view on the Future of Automotive Retail, one in Jakarta and one in Bangkok. In the workshops, I covered the topics of the impact of the agency model, the experience of th...
You can get real-time support anytime and anywhere. In this blog post, you will learn all about How to create a support case in SAP for Me. The case form is used to report technical/functional issues with an SAP product or SAP support application....
Researching a company or assessing your own company and figuring out where its gaps and opportunities are can take a significant amount of time. The FLASH Maturity Assessment is a free, online, self-serve tool available to SAP employees, partners and...
How the Customer Data Platform is Redefining Retail By Peter Gergen, Solution Architect CX Currently, there is a transition from traditional retail experiences, characterized by generic product placements, impersonal offers and often frustrating ch...
A Deeper Analysis of the Benefits of a Customer Data Platform By Peter Gergen, Solution Architect CX A Customer Data Platform (CDP) offers companies a wide range of benefits when it comes to using and managing their customer information. It enable...
A Deeper Analysis of the Benefits of a Customer Data Platform By Peter Gergen, Solution Architect CX A Customer Data Platform (CDP) offers companies a wide range of benefits when it comes to using and managing their customer information. It enables...
A Deeper Analysis of the Benefits of a Customer Data Platform By Peter Gergen, Solution Architect CX A Customer Data Platform (CDP) offers companies a wide range of benefits when it comes to using and managing their customer information. A CDP giv...
Advantages and demands of customer data optimization By Peter Gergen, Solution Architect CX As a company, you have a wide range of interactions with your customers: through your website, newsletter, or personal meetings at trade shows. Your custome...
The Way to the Perfect Set of Use Cases As a CX architect, I am regularly confronted with which use-cases are suitable for improving the customer experience. This question comes not only from sales staff, but often directly from the customers themse...
The benefits of the SAP Customer Data Platform in Finance Institutes By Peter Gergen, Solution Architect CX Welcome to the era of customer-centricity in the insurance industry! To excel in an increasingly competitive landscape, effectively leverag...
In eCommerce, the distinction between B2B (Business-to-Business) and B2C (Business-to-Consumer) is more than a matter of audience; it fundamentally shapes the entire commerce ecosystem. While B2C transactions are straightforward and often impulsive, ...
In today's digital age, data is often hailed as the new currency. Companies gather vast amounts of customer data to gain insights, personalise experiences, and enhance their products and services. This practice, coupled with the rise of artificia...
In today's dynamic and hyper-connected marketplace, the concept of customer-centricity has emerged as the linchpin of business success. It transcends traditional notions of product quality and price competitiveness, weaving a narrative around ever...
Spotlight on the SAP Store Rich Phillips is painting a picture, a picture of a world where, one day, partners will use the SAP Store to sell their intellectual property to customers around the world. “Imagine a world where the go-to-market evolves f...
Maintaining a service connection is crucial when you report a case to SAP since it enables a support engineer to remotely access your system and start an analysis without your presence. This helps support engineers to directly observe an issue as par...
PILLER Blowers & Compressors produces high-performance blowers and compressors and customized solutions to meet specific requirements of various industries. Its global network of wholly owned subsidiaries and joint ventures enables it to serve an ...
Next month, Apple will release iOS 17. Along with the standard improvements and usability updates, they are including an additional privacy feature which has marketers in a spin: Link Tracking Protection (LTP). What is Link Tracking Protection? Thi...
In this blogpost we would like to highlight for you our top tips on How to add or change S-user ID authorizations in SAP for Me. To start a little more information on Authorizations: Authorizations are permissions required to fulfil certain supp...
Do you need to delete one of your SAP Accounts and you do not know where to start? If this is the case, you are on the right page. To delete an SAP Account, there are different processes to follow, based on the type of ID concerned, and this can ea...
Introduction When it comes to parting with our beloved possessions, we experience a profound sense of fulfilment in giving them a new life by donating them to those in need. It is a beautiful act that resonates deeply with us to make a positive impa...
In this blog post, I want dive deeply into the benefits of HL7® FHIR®. I have also planned a follow-up post, a practical how-to about using FHIR on the SAP Business Technology Platform. Specifically, the second part will be about utilizing our new cl...
Let’s take a better look at what is needed to get started with your Support via the new customer portal, SAP for Me! S-user IDs SAP Fieldglass Program Management Offices, Managed Service Providers, and Administrators received their S-user ID t...
While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies. With integrated, p...
Emotional Intelligence (EQ) is the ability to identify, use, understand, and manage emotions in an effective and positive way. A high EQ helps individuals to communicate better, reduce their anxiety and stress, defuse conflicts, improve relationship...
Let’s start with a confession: I’m a big fan of SAP! And now also of Strategic Workforce Planning within SAP’s Future of Work team. As some might know I’m currently on a post-sabbatical fellowship, supporting and learning. My recent sabbatical gave ...
By Toni Burke, Global Vice President – Green CX, SAP It's no secret that the ultimate corporate currency is loyalty. Businesses continuously seek to engage in trustworthy practices that give customers a reason to like them and find common ground wit...
What are Guided Answers in general? Guided Answers help you troubleshoot and find solutions to your issues – either from a technical perspective (e.g., troubleshooting steps, performance tuning, survival guide, best practice) or from a non-technical...
A customer portal allows businesses to interact with their customers in a more efficient and personalized manner. These portals can provide a wide range of features and capabilities, but there are a few critical ones that every business should consid...
Love is in the air, as people around the world prepare to display their affection to each other on Valentine’s Day. But what is the holiday truly about? The answer – to celebrate and fortify personal relationships – is obvious. But brands too can le...
In today's fast-paced business environment, customers expect easy and convenient access to information, support, and services. Customer portals are a powerful tool that can help organizations meet these expectations and provide a better overall custo...
If you are an SAP Business One customer and you would like to know how to reach out to the SAP Business One support team, this blog is for you! If you are not an SAP Business One customer yet, and you would either like to know more about our solutio...
The SAP ONE Support Launchpad will be transitioning to SAP for Me in 2023: SAP for Me will become the new single-entry point to SAP´s support. The customer portal makes managing support-related tasks simpler by using a set of digital self-service ...
SAP offers a wide range of resources to help you. Let’s have a closer look at options available before we report an incident and make the best use of them. Today, we are going to look at a brief overview of all the options available to search for an...
It’s essential to digital transformation, too. If you were to host a small group brainstorming session and ask participants what words they’d use to describe a successful customer interaction and then ask what words they’d use to describe an enjoyabl...
Many use cases in VR are called Metaverse So... Metaverse = VR ? Since Meta (formerly known as Facebook) launched the Metaverse, there are more and more concepts and platforms that present their very own Metaverse solution. And more and more com...
I still love that Backstreet Boys song. Know every lyric. In fact, my 12-year-old daughter can also recite it to me word for word. The truth is, that phrase resonates more today than it ever did. But the concept is nothing new. Nowadays, everythin...
Anyone can now get real-time support anytime and anywhere. In this blog post, you will learn all about How to start an Expert chat session with SAP Support to ensure SAP experience is as smooth and effective. There are three main approaches to star...
This blogpost will compile our top tips to help you set up notifications for SAP Notes and/or KBAs with Expert Search filters to ensure SAP experience is as smooth and effective. Use My SAP Notes & KBAs Expert Search to set up filters for SAP Knowled...
As you all might know already, starting in October 2022, SAP Universal ID will be the standard account for logging in to the SAP Portals. If you do not have an SAP Universal ID account yet, don’t worry, you can create a brand new one by simply clic...
In this blog, we will share three new videos highlighting our Customer Experience strategy at SAP. The first video provides an introduction of our strategy. Following the introduction, we will explore two related videos on the Business to Consumer...
When the Customer Interaction Center (CIC) gets a call to expedite an incident, you can be sure we will ask some questions regarding the business impact of your issue. But why? Business impact is the main tool we use to prioritise incidents. If you...
Chances are, you have not heard about Green CX - but you have heard about Sustainability, and of course the Intelligent Sustainable Enterprise. To date, enterprise software focused on sustainability has fallen into two categories: 1. Reporting on s...
Are you new in Intelligent Selling Services? Intelligent Selling Services provides real-time personalization through Recommendations and Merchandising product carousels. It also provides supporting testing, reporting and management tooling to unders...
CDP for B2B provides a unified view of customer contacts, associated accounts, and relationships within these accounts to unlock enriched, real-time insights. Customer data is the foundation that drives organizations. But simply having data about yo...
Continuous Quality Checks (CQC) are remote services that help you to reduce technical risks and outline optimization potential. The benefits of CQCs are reduced time and budget for implementations and innovations, as well as improved system performan...
Lead management is one of the key ingredients to a successful sales process. Adopting this capability can have a significant impact on your sales turnover and give your sales reps clearer insights into their sales pipeline. This blog explains why lea...
Here is a rundown of some of the 10 most frequently asked questions here at the Customer Interaction Center10. Production issue or a project go-live issue? What is the difference between a Production issue or a project issue? A production issue is wh...
Finding the best-fit partner to help design and deploy a company’s digital transformation strategy can sometimes seem like an impossible, if not ambiguous, task. For years, businesses would evaluate prospective SAP partners based on “silver” or “gold...
SAP partners have the greatest chance to succeed when they actively participate in and make the most of the initiatives and offerings provided the SAP PartnerEdge program. With the launch of the new Competency Framework, marketing your business with ...
We are happy to introduce a new learning program to help boost your knowledge of managing your SAP Commerce Cloud with Dynatrace. Yes, we know that the commerce cloud ecosystem is complete and to clarify each area, we have created content that...
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karenshentu
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Unlocking Trade Spend Control Efficiency with Fund...
shyamsam700
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SAP Concur: How to get Support
Michael_W141
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What is planned for the 2505 release of SAP Varian...
Yogananda
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Side-by-Side Extensibility - Getting started for S...
Raphael_Caillon
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O Captain! My Captain! Agentic AI Leads the Way in...
