The Urgent Need for Personalized Consumer Engagement for Utilities

[Former Member]

Today’s Utilities are at a strategic crossroad. They face challenges from increasingly demanding customers, a rapidly changing environment caused by deregulation and new technologies, and new competitors offering new products and services. Meanwhile,
Utility executives and Regulators are looking for ways to improve performance and provide a personalized customer experience.

Come and attend our complementary webinar to learn about how Utilities can respond. Utility Industry Consultant, Christine Hertzog Systems Integrator, Neal Shact and a special, SAP Guest (pending confirmation) will review:

The Utility Contact Center Today

• 7 Utility Megatrends
• SWOT Analysis (Strengths, Weaknesses, Opportunities and Threats) Analysis and discuss strategies to respond

Customer perspectives

• Expectations and demands
• Smart and Strategic Utility Responses

At the conclusion of our webinar, there will be a drawing and three lucky winners will receive copies of Christine Hertzog’s e-book, “The Smart Grid Consumer Focus Strategy: Transforming Utility Operations to Build Consumer Value”.

May 20, TIME: 1:00 PM CDT

Register Today   http://is.gd/DQXgxY