| SCASE | TCODE | Case Management | |
| | | | |
A structured collection of information related to an issue, incident, or problem that requires processing. The processing flow of a case is defined by activities and processors that are assigned to the case.
Cases allow you to group related objects in a central collection point that serves as a single point of access for processing an issue. You can create a case when you establish that an issue extends beyond a single business partner or transaction, or involves many processing steps.
Record models are part of SAP Records Management, on which generic SAP Case Management and CRM Case Management are based.
"Case Management
SELECT
SCMG_T_CASE~case_guid,
SCMG_T_CASE~record_pdir,
SCMG_T_CASE~note_pdir,
SCMG_T_CASE~wfpthid,
"Case attributes
SCMG_T_CASE_ATTR~case_type,
SCMG_T_CASE_ATTR~case_title,
SCMG_T_CASE_ATTR~ext_key,
SCMG_T_CASE_ATTR~reason_code,
SCMG_T_CASE_ATTR~create_time,
SCMG_T_CASE_ATTR~category,
"CRM Specific Case attributes
CRMD_CMG_CASE_AT~zzfias_balance
FROM
SCMG_T_CASE
INNER JOIN SCMG_T_CASE_ATTR
ON scmg_t_case~case_guid = scmg_t_case_attr~case_guid
INNER join CRMD_CMG_CASE_AT
ON CRMD_CMG_CASE_AT~case_guid = SCMG_T_CASE~case_guid
WHERE
SCMG_T_CASE~case_guid IN ( '' )
