Keeping track of performance metrics shouldn't require navigating across multiple apps or digging into reports. With SAP’s KPI Cards on the Home Page, administrators can now offer end-users a personalized dashboard that pulls real-time data from vari...
Integrating Amazon Connect with SAP Service Cloud V2 can significantly enhance the efficiency of customer service operations, offering agents a unified view of customer data and seamless call handling. By following the steps outlined in this guide, y...
This is episode 13 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to create the workflow rule that will trigger automatically my custom PDI action, which will end up calling the CAP endpoint and ma...
This is episode 12 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to test the deployed application through Postman. I will show you how to extend the ticket business object by creating a custom act...
This is episode 11 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to test the deployed application through Postman. I will show youhow to prepare and setup the External Web Service Integration and ...
This is episode 10 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to test the deployed application through Postman. I will show you how to obtain the Oauth token, to call the GET endpoint and, also...
This is episode 9 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to deploy the developed CAP project into Cloud Foundry.
This is episode 8 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to connect C4C with BTP by creating the corresponding communication system and communication arrangement in C4C, as well as the corr...
This is episode 7 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to add sensitive information in a secure way. Next, we will introduce a new profile for connecting our service with our C4C Developm...
This is episode 6 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to add sensitive information in a secure way. Next, we will introduce a new profile for connecting our service with our C4C Developm...
This is episode 5 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to create the data model for projecting the consumed API, how to use a profile to connect our service to a real external system. Nex...
This is episode 4 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to create the data model for projecting the consumed API, how to expose it and do some basic testing based on local dummy data.
This is episode 3 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to access to the SAP Business Accelerator Hub in order to search the required API for our scenario. Then, we will download the EDMX ...
This is episode 2 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining the pre-requisites in order to start working on our BTP application, not only In terms of the required account but also on its needs and...
This is episode 1 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am presenting the Use Case that will be used during the whole video series and, also, the overall architecture.
Last Updated on: September 29th 2024 (episode #13)IntroductionOn my previous blogs, I wrote about “Clean Core within SAP Sales and Service Cloud extensions” and “SAP Sales and Service Cloud side-by-side extensions - Development Patterns”. Based on th...
On my previous blog, I wrote about “Clean Core within SAP Sales and Service Cloud extensions” and defined the Clean Core Extensibility as the “way of extending SAP systems without messing with the core application”.But, when speaking about Clean Core...
SAP Service Cloud version 2 provides capability to implement the custom logics using determination and validation. Using determination, we can update the fields, whereas using validation, we can raise an error message in Service Cloud v2. In this blo...
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Compensation Complaint via SAP Enterprise Service...
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Integrating Amazon Connect with SAP Service Cloud ...
