SAP HCM Support Function reg

[Former Member]

Hi All

I have 4 Years of Experience in SAP HCM End user support and I also got a job offer for SAP HCM Support from one of the big company.

If I continue my career in SAP Support what will be my future career, whether is there any big career opportunities available in future for Support function.

Please suggest your views

Thanks

[Colleen]

Hi Jaymoh

Your future will depend entirely on the effort you put in, the opportunities you take, you abilities and some good luck

Never knock back an opportunity unless you see a better one. I assume you are doing functional support. Support jobs should not be underrated. Support people know what does and does not work on a system. Keep saying yes to support roles and you may find yourself with sufficient experience for project work. At the same time, you might like support work to continue down the path (one is not bettter than the other).

Your future depends on your interest. Is your goal to get into a project? Taking a new role in a larger company will introduce you to different ways of working. If you are interested in a project, it may open that door for you.

For more suggestions, what are your goals and what concerns do you have in taking such a role?

Regards

Colleen

[former_member184657]

I agree with Colleen,

There is a general perception among many that Support project work is degrading, boring, monotonous, non-challenging, lack-of-learning-opportunities etc.

Those who say this, have actually no real work experience or are ignorant of world they live in. A support project is as important as an Implementation or a Roll-out project. Most Implementation and Roll-out projects are a 100m dash to the finish line. No one is bothered whether you flew or limped to the finish-line - as long as you completed the run within a decent timeline. The real challenge of Support project is in fixing a hurriedly set-up system without taking into consideration future performance or sustainability. These points have been discussed many times(even recently).

Even if the above reasons don't excite here's one more. All Implementation/roll-out projects are short term and you'll end up searching for projects within months of beginning one, whereas Support projects are long-term and hence give you more stability and reassurance of steady revenue.

pk

PS: And this comes from a person who's worked in Implementation/Rollout/Upgrade projects for 70% of his total SAP project experience.

[matt]

I concur. I've been in the IT industry since 1988. In that time I've been involved in operational (far more meaningful a term than "support") and implementation work. Operational work requires more skill, in my opinion, than implementation, since if you do poor work, you will, eventually, be found out and held accountable!

Also, no operational environment is static. You've always got new stuff to do. In my "support" role, I've learned new technologies, and I've been able to take advantage of some of the cutting edge new stuff that SAP release.