SAP CRM helpful or not

Former Member · ‎2013 Sep 26

Hi I am suresh kumar. I want to join in SAP CRM. Is there any jobs on SAP CRM for freshers or Experienced persons in future. .

My friends says there's no openings on SAP CRM. plz... suggest me to choose good module for better oppurtunity to get job in future..

SivaPrasad_Vasireddy · ‎2013 Sep 29

Hi,

The SAP CRM Openings are more in Abroad

Recently more companies are Opting for salesforce which is capturing the market

SAP CRM is Highly complex

Former Member · ‎2013 Oct 03

Hello Siva, I went to some institute to learn SAP CRM Functional. They give some document about the Course. I attached this document. please check that document and tell these topics are sufficient or not?

SAP CRM TRAINING

Faculty : Mr.Raam Charan SAP Certified consultant

FUNDAMENTALS

Sap overview
Over view of CRM Architecture
- central database
- consolidated database
- back-end systems
- Mobile applications
- Legacy systems
- channels to access CRM
SAP CRM modules overview
- Marketing
- Sales
- Service
- Middleware
- CIC
- WebUI
- TPM
System Landscape
SAP CRM Interfaces
- Graphical User Interface
- Web User Interface
- Navigation Exercises
SAP easy access menu
Implementation guide
Master Data

BASE CUSTOMIZATION

Organizational Management
- Understanding ORG Model
- Create org model for marketing/sales/service scenario's
  - creating org units
  - creating positions
  - assigning employees to the positions
  - defining organizational attributes
  - edit org model
  - understanding R3 Enterprise structure & HR Org plan
  - CRM Org model integrations with other systems
Project - case study on org model
- understanding client requirement and process using business blue print
- sample blue print & exercises

Account and Contact Management (Business Partner)
- CRM BP Vs SD Customer Master
- BP Categories
- BP Grouping
- BP Roles
- BP role grouping
- BP Views
- BP Partner functions
- BP Relationship Categories
- BAS
- Account Hierarchy
- BP Templates
- VCT
- managing duplicate BP records

Project - case study on BP
- understanding client requirement and process using business blue print
- sample blue print & exercises

Org Determination profile

Product Master
- product types
  - Material
  - Service
  - Warranty
  - Finance
  - Financial Services
  - Intellectual Property
- Product enhancements
  - Attributes
  - set types
  - categories
  - hierarchies
  - single-line set type
  - multi-line set type
Project - case study on products
- understanding client requirement and process using business blue print
- sample blue print & exercises

Business Transactions
- Types
  - Business Activities
  - Marketing Transactions
  - Sales Transaction
  - Service Transactions
- Structure of a business transaction
  - Header data
  - Item data
  - Schedule Line data
- Data Origin concept
- Functionality of Transaction Types
- Functionality of Item category
- Item category determination
- Copying Controls
- Cross-System copy controls
- Incompletion Procedure

Project - case study on different business transactions according to scenario.
- understanding client requirement and process using business blue print
- sample blue print & exercises

Pricing
- IPC overview
- Condition Technique
  - condition Tables
  - Access Sequence
  - functionality of Condition Types
  - Defining Pricing Procedure
  - determining pricing procedure
  - GCM
Billing
- Creating Billing Units
- Billing Document Types
- functionality of Billing Documents

CRM Taxes overview

Territory Management
- Maintaining Territory Hierarchy's
- Maintaining Territory Hierarchy Levels
- Maintaining number ranges for territories
- understanding "offset"
- forming territories

Text Management
- Maintaining Text types
- maintaining text objects
- Maintaining access sequence
- defining determination procedure

Date Management
- duration types
- date types
- mile stones
- date rules
- creating and assigning date profiles to transaction/item category

Partner Processing
- Defining Partner Functions
- Defining Access Sequence
- Defining Determination Procedure

Status Profile Management
- system status profile
- user status profile
- working with status objects for different transactions

Actions
- Action Profiles
- Action Definitions
- Processing parameters
  - processing time
  - processing type
    - Method call
    - smart forms
    - work flows
    - Action Profile
  - scheduling Action Conditions

Output determination procedure
subject profile
object relationship profile

Project - case study on Master Data.
- understanding client requirement and process using business blue print
- sample blue print & exercises

SAP CRM MIDDLEWARE CURRICULUM

INTRODUCTION
ARCHITECTURE
DATA EXCHANGE CONCEPT
- REPLICATION AND REALIGNMENT
- DATA QUEUING AND TRANSPORT
- MAPPING AND SYNCHRONIZATION
- ADAPTERS
- BAPIMTCS
- OBJECT SPECIFIC EXTRACTORS
- FLOW CONTEXTS & SERVICES
MIDDLEWARE CONNECTIONS BETWEEN BACKEND R3 AND CRM SYSTEM.
OBJECTS
- BUSINESS OBJECTS
- CUSTOMIZING OBJECTS
- CONDITION OBJECTS
- ADAPTER OBJECTS
CREATING LOGICAL SYSTEMS
ASSIGNING LOGICAL SYSTEMS TO CLIENT
CREATING RFC DESTINATIONS
PRELIMINARY SETTINGS FOR DATA REPLICATION BETWEEN R3 AND CRM.
ADMINISTRATION CONSOLE SETTINGS
- SITE CREATION
- SUBSCRIPTIONS
- SPUBLICATIONS
QUEUE ADMINISTRATION
- INBOUND QUEUES
- OUTBOUND QUEUES
- QUEUE REGISTRATION
BDOCS ADMINISTRATION
- BDOC TYPES
  - MESSAGING BDOC'S
  - SYCHRONIZING BDOC'S
- BDOC MODELER
- BDOC MESSAGES
DATA DISTRIBUTION/TRANSFER BETWEEN SYSTEMS
- INITIAL LOAD
- REQUEST LOAD
- DELTA LOAD
BP/CUSTOMER MASTER REPLIACTION settings
PRODUCT MASTER/MATERIAL REPLICATION settings
ENHANCED BACKEND INTEGRATION ORG MODEL settings
TRANSACTIONS REPLICATION settings
ERROR HANDLING AND MONITORING

CR580-CRM User Interface (Web UI)

UI concepts and UI V’s SAP GUI
Web UI Architecture
- Model
- View
- Controller
- component set
- controllers
- view sets
- Business Server pages
Business roles
Authorization roles
Role configuration key
Technical profile
Function profile
Navigation bar profile
- Work centers
- Work center link group
- Direct link group
- Logical link
Enhancing the existing business roles
Linking business role to org model.
Transaction launcher
- launching BOR applications
- launching non-BSP applications
UI configuration tool
Design Layer
Application Enhancement Tool
- defining system settings
- creating fields
- creating drop down list boxes

Project - case study on customizing different business roles and navigation bar profiles.
- understanding client requirement and process using business blue print
- sample blue print & exercises

CR600-Marketing

Marketing Concepts
Marketing Planner & Campaign Management
- creating Marketing plan/Marketing Plan elements
- key figure planning
- creating campaigns
- executing email campaigns
Marketing Calendar
Personalized Mail Forms
Segment Builder Tool
- creating Profile sets
- creating profiles for Target groups
  - combining filters
  - Removing filters
  - splitting target groups
  - Building Target groups
  - Attribute List, Info sets
Product Proposals
- up-selling rule
- down-selling rule
- cross-selling rule
- top n-list
Campaign Automation
- creating nodes and its elements
External List Management
- creating mapping format
- uploading external list
- creating BP's through ELM tool
Lead Management
- Lead generation
- Lead qualification
- Lead Distribution through work flows
Lead Questionnaire
- creating questionnaire
- activating questionnaire
coupon management
Trade Promotion
- Trade Fund Management
  - Budget creation
  - Budget posting
- Trade Promotion Management
  - creation
  - execution
- Trade Claims management
  - Trade claims

Project - case study on Marketing scenario.
- understanding client requirement and process using business blue print
- sample blue print & exercises

CR300-Sales

Opportunity Management
- opportunity
- sales methodology
  - buying center
  - sales assistant
  - competitor analysis
  - sales cycle
cross-system Copying Controls
sales contract management
- quantity contracts
- value contracts
- releasing contracts
- defining authorized partners
Quotation management
- quotation dates
- quotation status
- quotation notification
- quotation determination
Order Management
- creating order w.r.t quotation
Distributing transactions to R3 system
Special functions in quotation and order management
- Free Goods determination
- Product Substitution procedure
Visit planning
Activity management
Territory management
Credit management
Pipe line performance management

Project - case study on sales scenario and processes.
- understanding client requirement and process using business blue print
- sample blue print & exercises

CR700-Service

Installed Base management
- defining Installed Categories
- IB Components
Service Products
Objects
- Object Family
- Assign Object Family to IB Category
Service agreements
service contracts
Service plans
SLA Profiles
Response and Availability Times
qualification requirements
Service order management
service confirmation
warranty management
- creation
- claims
Complaints
Returns
In-house Repairs
Case Management
Project - case study on service scenario and processes.
- understanding client requirement and process using business blue print
- sample blue print & exercises

CRM Interaction center
- agent functions and processes in IC
- Defining Front-office frame work
- CIC profile
- customer-specific work spaces
- IC component configuration
- Agent inbox
- IC buttons configuration
  - defining toolbar profile
- interaction record and its activities
- settings for email profile
- defining transaction profile

CRM Mobile application CONCEPTS
- understanding consolidated database
- communication management system
- mobile users and areas

E-commerce
- understanding a webshop
- B2B and B2C scenario's
- XCM

CRM TECHNICAL CONCEPTS
- understanding UI component
- EEWB
- Agent frame work
- one order frame work
- Model
- View
- Controller
- BOL
- GENIL
- BSP

WORKSHOP

ASAP METHODOLOGY - overview
DEVELOPMENT SERVER
golden configuration client
development client
unit testing client
QA SERVER
master configuration client
integration testing client
PRODUCTION SERVER
production client
Go-live operations
post go-live support
SANDBOX SERVER
demo client

Real-Time Project implementation

end-to-end project case study (project implementation)
support project overview
upgrade project overview
roll-out project overview
project preparation
business blue print
realization
final preparation
go-live
Resume Preparation Tips
Project preparation

Former Member · ‎2013 Oct 04

Verstion IT is there in Hyderabad that faculty have 13 yrs of experience in CRM functional .

FYI..

Search in Ameerpet and Mytrivanam places,there is lot of institutes are there .

Regards

Mahesh

Former Member · ‎2013 Sep 29

If you are new to SAP then why you want to go for particular module. There are no. of Hot cake in the SAP market UI5, SAP HANA, Mobile based technology. Try with these module.

Former Member · ‎2013 Sep 30

Hello sir, But i have no programming and Coding skills that's why i want to choose sap module without any technical knowledge plz.. tell the module which have no technical knowledge in Hot cakes(UI5, SAP HANA, Mobile based technology) e.t.c when i am enquiry about SAP CRM. In CRM, there are 2 options one is CRM-technical and another is CRM-functional. which one is to get job easily to the present SAP market. plz.. give some suggestion to me.

SivaPrasad_Vasireddy · ‎2013 Sep 30

Hi,

Though HANA is hot in the market there are very limited openings morver there are already many trained people in the Ameerpet market in Hyderabad

There are very Few Implementations on HANA

you better opt for CRM if you are interested as Passion Drives the Career

but SAP CRM has more openings in Abroad

you can check the Hot Modules in the market in www.jobgraphs.com

Former Member · ‎2013 Sep 30

Hai sir, But in CRM, there are 2 options. one is CRM-technical and another is CRM-functional. which one is better to got job.

Former Member · ‎2013 Sep 30

Hi

CRM Functional is better

Regards,

NK

Former Member · ‎2013 Sep 30

Thank you to your valuable advice. if you know any institute or faculty member in hyderabad to learn SAP CRM fluently, plz... tell

Former Member · ‎2013 Sep 30

Hi

Drop me a txt mail Provided in my Business card...

Regards

NK

Former Member · ‎2013 Sep 30

 Wrote:
There are very Few Implementations on HANA

HANA is very costly technology to implement for company, That's why its not implemented too much, but in future everything related to SAP will be coming on HANA only.

But If you want then you can go for some functional module also. CRM technical some how related to Coding but Functional is not related to too much coding.

Best of luck for your Future

Former Member · ‎2013 Sep 30

thank you so much sir.

Former Member · ‎2013 Sep 30

Dear One tip for you, Its IT Industry, Don't call Sir to anyone. Just use the First name, it would be great. So you can call me Chandra

--ChanS.

Former Member · ‎2013 Sep 30

ok chandra. thanks to ur tip.

former_member337664 · ‎2014 Sep 30

Hi Suresh,

As per you required no coding. So SAP CRM Functional is one of choice. Technical stands for coding. Functional always stands for non coding.

Former Member · ‎2013 Sep 30

Hi,

https://scn.sap.com/thread/1923227

Regards

NK

former_member184701 · ‎2013 Sep 30

why don't you look at SAP SD? it would be more perspective that CRM ...