Dear friends, My name is Rony. I have done my MBA in marketing and have an exp of 4 years in banking industry in relation to sales and customer service from India. Currently i am based in Dallas, Texas. I was planning to study SAP CRM module, kindly guide me and let me know if this module is beneficial for my career??
I think going in the direction of SAP CRM is a good idea. It's a huge module in itself and your background should be quite useful in this domain. It's also a good move as SAP just announced their SAP 360 Customer offering where a key component is the SAP CRM applications running on their HANA in-memory platform. It's the first large-scale transactional system to run on HANA and have a lot of promise.
Studying SAP CRM and securing a job is not the easiest thing. You can obiviously get certified but this doesn't guarantee that you will get a job afterwards. It will naturally give you a better chance but most customers value actual project experience rather than certifications. A route into SAP CRM could be by joining up with a company using the solution already and start working as a user with the system and work your way up. Alternatively you can join up with one of the larger SAP consultancies out there who has an interest in hiring "freshers" and then skill up that way around.