What you already know:
- What priority solutions is support currently working on that could prevent business impacting issues on your systems (Hot solutions).
- What solutions, relevant for your systems are other customers viewing most today (Trending solutions).
What is new?
- Relevant Critical content recommended by our product experts are now directly available for your product within the ‘Get Support’ app in SAP for Me!
As soon as you choose your Product and Product Function when creating a case, you get:
- Awareness of anything critical for your business
- Any workarounds or solutions available
- Ability to subscribe to the critical content to follow for the latest updates
This ensures reduction in effort and time for you to resolve any issues causing severe business impact and ongoing updates providing latest solutions directly to you.
Where will you be notified?
- Navigate to the Services & Support dashboard > ‘Get Support’ app in SAP for Me.

- Fill in the Customer, Description, System, along with the relevant Product & Product Function fields.
- If a critical solution exists for your Product or Product Function, you will be prompted with a popup outlining the relevant Critical KBA or Note linked with an option to subscribe.
- It will also appear at the top of the right-hand side list of Recommended Solutions.

What to expect next?
- We will continue to refine further which customers receive this popup in SAP for Me
- We will push the notification of critical issues to further locations for customers to consume e.g., Built-In Support within the Product
Please also check out the below blog for more ways to access Proactive Solutions in SAP for Me!
Unlocking Proactive Solutions: Preventative Content now Live in SAP for Me