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The ‘Customer Insights‘ dashboard is an interactive reporting developed in SAP for Me to power the success of your SAP investment with proactive and timely status updates of your SAP solutions across all products, support contracts and deployment types. The realization happens using the phased approach when the content will be delivered with several releases.
Recently the section ‘Cloud Availability’ has been released in the ‘Customer Insights‘ dashboard, which will be introduced below in detail.
You can access this section from the Entry page using the relevant ‘Summary’ card below or by using the section “Cloud Availability” in the Tab Menu.
This section has 2 subsections: Overview and Details.
The first sub-section provides you with an overview on the availability situation across all cloud systems in your solution portfolio at one glance.
The cloud systems are grouped by the product and displayed for the last 12 months.
In case the availability of at least one system in the product group is below the threshold the color of this month segment is orange. If the availability of at least one system is below 100% but still within the threshold, the month segment is grey. Green indicates 100% availability. Using this color code you can immediately see the products with critical downtimes and expand them to see the system details.
In the expand mode you can see which systems are affected, and what is the availability percentage for each month. Using the special filters in the right upper corner of this section you can change the display from % to hours to see the total time of outages.
If your systems are covered by a different or an additional support contracts with higher availability SLA threshold than the standard of 99,5%, you can change the threshold and the picture will be updated accordingly.
Additional filters provided for this section allow you to focus only on productive systems or only on a particular data center.
Using the system number as link you can navigate to the SAP for Me / Systems & Provisioning / Availability to exact this system and check its SLA related outages, their root cause or check for the planned maintenance.
The second sub-section provides you with the availability details. Here you can see the availability across all cloud systems in a time line which can be maximum 12 months.
Below the graph you see the table with the details information to each system.
By selecting only orange rated values in the graph you will see only relevant details for the selected systems with outages in the table.
Using the links provided with the system number you can navigate to the selected system to view the details on the availability e.g. planned maintenance or check the root cause for the downtimes.
With the 2 types of availability display: grouped by Solution Areas or across all systems by months you can easily get an overview of the availability situation, critical solutions, data centers or critical months.
The new availability view in Customer Insights saves you from endless scrolling through the lists of systems to find those which have critical availability. Using the filters on top of the section you still can select systems relevant for a particular Solution Area, or Software Product or simply select important systems from the drop down menu.
Please use the ‘Feedback’ slider on the right edge of the page of the application to share with us your feedback on this new tool and help us to improve the reporting functionality in SAP for Me.
Stay updated by subscribing to this blog and visiting the SAP Support Portal / Customer Insights or all related blogs to 'Customer Insights' reporting dashboard.
SAP for Me is made for you!
Related blogs: SAP for Me Goes Reporting
Recently the section ‘Cloud Availability’ has been released in the ‘Customer Insights‘ dashboard, which will be introduced below in detail.
'Cloud Availability' section - description.
You can access this section from the Entry page using the relevant ‘Summary’ card below or by using the section “Cloud Availability” in the Tab Menu.
Summary Card for Cloud Availability Section
This section has 2 subsections: Overview and Details.
The first sub-section provides you with an overview on the availability situation across all cloud systems in your solution portfolio at one glance.
'Cloud Availability' data section
The cloud systems are grouped by the product and displayed for the last 12 months.
In case the availability of at least one system in the product group is below the threshold the color of this month segment is orange. If the availability of at least one system is below 100% but still within the threshold, the month segment is grey. Green indicates 100% availability. Using this color code you can immediately see the products with critical downtimes and expand them to see the system details.
In the expand mode you can see which systems are affected, and what is the availability percentage for each month. Using the special filters in the right upper corner of this section you can change the display from % to hours to see the total time of outages.
If your systems are covered by a different or an additional support contracts with higher availability SLA threshold than the standard of 99,5%, you can change the threshold and the picture will be updated accordingly.
Additional filters provided for this section allow you to focus only on productive systems or only on a particular data center.
Availability Overview with changed filters
Using the system number as link you can navigate to the SAP for Me / Systems & Provisioning / Availability to exact this system and check its SLA related outages, their root cause or check for the planned maintenance.
Example for navigation into SAP for Me / Systems and Provisioning
The second sub-section provides you with the availability details. Here you can see the availability across all cloud systems in a time line which can be maximum 12 months.
Cloud Availability Details
Below the graph you see the table with the details information to each system.
By selecting only orange rated values in the graph you will see only relevant details for the selected systems with outages in the table.
Availability details - selection
Using the links provided with the system number you can navigate to the selected system to view the details on the availability e.g. planned maintenance or check the root cause for the downtimes.
With the 2 types of availability display: grouped by Solution Areas or across all systems by months you can easily get an overview of the availability situation, critical solutions, data centers or critical months.
The new availability view in Customer Insights saves you from endless scrolling through the lists of systems to find those which have critical availability. Using the filters on top of the section you still can select systems relevant for a particular Solution Area, or Software Product or simply select important systems from the drop down menu.
Please use the ‘Feedback’ slider on the right edge of the page of the application to share with us your feedback on this new tool and help us to improve the reporting functionality in SAP for Me.
Stay updated by subscribing to this blog and visiting the SAP Support Portal / Customer Insights or all related blogs to 'Customer Insights' reporting dashboard.
SAP for Me is made for you!
Related blogs: SAP for Me Goes Reporting
