- SAP Managed Tags
With more than 10+ million knowledge assets across the SAP ecosystem, it can sometimes be difficult to find the information you need. Think: multiple needles, multiple haystacks, in a hurricane. Over the last few years, we've been on a mission to change things. We've put in place a variety of intelligent search features in the frontend, including our support knowledge search, and many more in the backend. These solutions have dramatically improved the ease of finding just the right information.
But gen AI technology gives us an opportunity to do more and do it even better.
Enter our new generative AI search solutioning feature. This latest innovation on SAP for Me finds the most relevant answers to your query from across the SAP knowledge ecosystem—from help documentation to knowledge base articles—and compiles them into a single, concise solution at the top of your knowledge search results.
What is Different?
Our traditional intelligent search uses the keywords in your query, alongside a wide variety of sophisticated techniques and contextual data, to look across SAP knowledge assets to return a list of relevant results.
With the new generative AI search solutioning enabled, you still benefit from that intelligent search functionality while also gaining the following:
- Improved traditional search result relevancy.
- A single, generated solution incorporating information from many different sources at once.
- A search experience optimized to work with natural language, not just keywords.
- Peace of mind that a solution generates only when the feature is confident it has understood your query fully and has something useful to reply.
We are also providing you with a few useful functions for feedback and engagement with the feature:
- Thumbs Up
- Thumbs Down
- Copy
- Toggle On/Off
Improve Your Solutioning Results
To get the best possible results from generative AI search solutioning, use natural language and context to make your query specific and clear.
For example, an ideal query might be, “Why did I get a SOAP class error message when creating an RFQ?” This query not only uses natural language but also provides context about what happened, when, and where. The answer that generates is very useful:
In comparison, the search “SOAP class error” may not generate a solution at all. If it does, the reply might not be specific enough to answer the query fully without additional refinement or research:
Intelligent search and knowledge teams are always learning. If no answer generated for you fifteen minutes ago, it might just generate now! Knowledge emerges and evolves constantly across the SAP ecosystem, and on average, we log thousands of interactions with that knowledge during every minute of every day. This mountain of data changes how the search behaves from one moment to the next.
When Will This Feature Be Live?
Soon! We are just wrapping up our final testing and plan to deploy the feature to SAP for Me in late Q1 or early Q2.