- SAP Managed Tags
SAP is committed to improving your experience as a partner. As a result, we have made changes on how you can manage your customers contracts and renewals in SAP for Me.
If you are a direct customer of SAP, you can find blog posts here on the new functionalities available for customers:
- Explore the Newly Redesigned Cloud Card Tab!
- New Self-Service Cloud Digital Terminations and Retraction Features now Available in SAP for Me!
As an SAP Partner, you can view your customer contracts in the Customer Success Dashboard, on the Contracts tab.
Navigate to the Cloud Active Sales Contracts or On-Premise Active Sales Contracts card, and click on the blue hyperlinked Customer Name to view a full 360 degree view of that customer.
Cloud Customer
If you click on a customer in the Cloud Active Sales Contracts card, you will be brought to the Customer Details Dashboard for that customer, on the Cloud Contracts tab.
There you will find a new card which consolidates two previous tabs (Portfolio and Orders & Renewals).
Key Features of the New Cloud Contracts Card:
Unified View: The Contracts card under the Cloud tab now consolidates all Customer | Partner cloud contracts, providing visibility to expiring contracts at the top, sorted by end date.
Retained Functionalities: Enjoy the same popular features such as search functionality, contract expiry notifications, and direct access to contract details.
Enhanced Capabilities: Users can customize their view by filtering, sorting, grouping, and adjusting columns as per their needs.
View your contracts and orders for this customer listed here, including the Solution Area, Materials, Contract End Date, Days to renewal, and Renewal Type.
You can customize the table using the buttons in the header to sort, filter, group, search or export the contents.
Click the gear icon in the top right top right header to add or remove columns, including Deal Type.
Tick the column headers you want to add and click OK. Now it will be shown in the card.
For example, in the screenshot below you can see the Deal Model Column is now appearing.
Click the star icon to favorite the contract. Your favorite items will then appear in the Favorites card on your homepage.
Click Manage PO Numbers to review your Purchase Order Numbers and submit a new Purchase Order.
The new Manage Contract menu allows you to review your contract and make changes:
- Open Contract Details: View further details on the specific contract, including addresses and terms
- Get More Licenses: Order additional licenses via the SAP Store (Resell only)
- Terminate Contract: Cancel the contract (Resell, PMC/BPO and SAP Store only)
Select the reason for termination and click Submit Request.
You can monitor the status of the request on the Contract Details Page. If you need to retract your termination request, you can do this. For more information on terminations and retractions, including contracts in scope, please see this post: New Self-Service Cloud Digital Termination and Ret... - SAP Community
- Get assistance: Request support regarding your PO or invoice
On-Premise Customer
If you click on a customer in the on-Premise Active Sales Contracts card, you will be brought to the Customer Details Dashboard for that customer, on the On-Premise Contracts tab.
There, the pre-existing Orders, Materials and On-Premise Maintenance cards have been consolidated.
If required, you can Manage PO Numbers in the On-Premise Maintenance card. Learn more here: Purchase Order Number Submissions for Partners now... - SAP Community
Required Authorization
Contact the Partner Users & Administration Manager in your company or Request authorization via the card.
To view contracts:
- End Customer Info & Support
To manage contracts (PO collection, Terminate Contract, Get More Licenses):
- End Customer Ordering
