- SAP Managed Tags
By utilizing our prescriptive guidance through a variety of enablement formats we provide essential support for any deployment scenario on your time and your terms.
Launching an SAP implementation journey is an exciting time for any organization, and getting off to a strong start is crucial. That’s where SAP Enterprise Support comes into play. The support you receive from SAP isn’t just about resolving issues as they arise - it's about empowering you to achieve your business goals through a structured and comprehensive support system. In this post, we’ll explore how SAP Enterprise Support is integral to your onboarding journey and how it continues to add value long after your initial setup.
Customer Onboarding: The First Step in SAP Enterprise Support
The onboarding process is your gateway to the world of SAP, designed to ensure that you and your team are fully equipped to start your implementation project on the right foot. The key components of SAP’s onboarding support include:
- Get Started Email
- Onboarding Resource Center
- Onboarding Webcasts
- Embedded Launch Activities
These resources are designed to make your initial steps with SAP as seamless as possible, setting a solid foundation for success (check out blog #01 - Discover the Onboarding Journey with SAP: Your Roadmap to Success for more info).
Beyond Onboarding: The Full Scope of SAP Enterprise Support
But onboarding is just the beginning. SAP Enterprise Support; which is part of your SAP Cloud Subscription, is a comprehensive package that provides continuous support throughout your SAP journey, ensuring that you can fully leverage the potential of your SAP solutions. Here’s what you can expect:
SAP Enterprise Support is built on four key pillars: Collaboration and Empowerment via SAP Enterprise Support Academy and Value Maps (more information below), Innovation and Value Realization, and Mission-Critical Support available to you 24x7 via our Customer Interaction Center.
Our goal is to assist you in becoming an intelligent enterprise, not just move to the cloud, but thrive there, leveraging innovations across all deployment options with SAP S/4HANA as your digital core.
SAP Enterprise Support is not just about providing tools and resources - it's about fostering collaboration and empowering your team.
Empowerment
SAP Enterprise Support Academy delivers a wealth of educational content through various formats, including on-demand and expert-led learning, available at your own pace and in multiple languages via SAP Learning Hub.
- Follow easy steps to sign-up for SAP Learning Hub edition for SAP Enterprise Support.
- Explore new, most popular and highly ranked learning items.
Collaboration
SAP Enterprise Support Value Maps provides structured self-paced learnings to help you find what you need when you need it. This is also your direct line to SAP experts who can provide personalized guidance via collaborative forums throughout your SAP journey. This expert-curated content and access to advisory resources are designed to help you get started, stay up to date and continually deliver value to your business: Learn more & sign up now: Watch video | Join value maps
Available Value Maps:
Need help getting started? Request a call with one of our experts to get you started.
Explore wide range of continuous quality checks and improvement services that connects you with an expert to analyze your system and/or specific situation to mitigate risks. Ask questions within value maps forums.
Innovation and Value Realization
Innovation is at the heart of SAP, and Enterprise Support provides tools and proactive services that help in identifying and realizing business value. Benefit from a readiness check took to help you with quarterly releases. Become an early adopter of support innovations and help improve the support offerings by co-innovating with SAP Enterprise Support Advisory Council program.
Mission-Critical Support
When it comes to critical issues, SAP Enterprise Support ensures that you have access to the right resources at the right time. Customer Interaction Center (CIC) serves as the central point for Customer Support, offering 24/7 support for mission-critical issues.
Check out Getting Started with SAP Enterprise Support Cloud for more info.
Conclusion
SAP Enterprise Support is more than just a safety net - it's a strategic partner in your digital transformation journey. From the very first steps of onboarding to the continuous optimization of your SAP solutions, SAP Enterprise Support provides the tools, resources, and expertise you need to succeed. In our upcoming blogs, we’ll dive deeper into the specific resources, assets, and services that will be most relevant to you during your onboarding journey and beyond. Stay tuned!
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Check out other blogs from the series Customer Onboarding at SAP
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About the author:
Ami Patel is Global Program Lead for the SAP Enterprise Support value maps program within SAP Customer Services & Delivery. With more than 20 years of experience in customer focused lead roles, Ami is passionate about helping customers in their digital transformation journey by supporting them with needed empowerment and personalized guidance to successfully achieve their business goals.
Having questions, comments or feedback? Don't hesitate to comment down below or contact @AmiPatel or @elizabeth_cusack .
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Bluesky
