Troubleshooting SAP Certification discount code for special programs

[David_Chaviano]

Hi Everyone,

SAP Certification is a great way to prove your competence and boost your CV as you enter the SAP ecosystem. This is why we are provisioning some free certifications to new talent as they enter the ecosystem via various programs and initiatives being run by SAP and its partners. 

Oftentimes, these free certification attempts are provided via "campaign codes" that allow you to discount the cost of the certification to 0. Here is the guide to follow in order to apply your campaign code. 

Note: If you do not see any "Add to Basket" option for the item your are trying to purchase, you need to select your geographical location first. Select your country by going to the globe icon on the top right on the training.sap.com page. 

Depending on your region, browser settings and account information, the redemption may not work as intended. If you encounter any issues with your redemption, try the following:

1. Clear the cache on your browser, then try again.

2. Try a different web browser. 

3. Try logging in and redeeming the code on a mobile device.

4. If you find yourself with the code successfully applied, but at a "dead-end" without a check-out button, your request has more than likely been submitted. Please allow a couple of days for processing and you should then get your confirmation via email. (This is a known UI bug that is currently being worked on.) 

5. If none of these suggestions work, scroll down to the bottom of the screen on training.sap.com, and reach out to your localized (be sure to select your country) support center and request that they manually redeem the campaign code for you:

(Note: Please do not reach out to the support team on learning.sap.com - be sure you are on training.sap.com)

Provide the following information in your correspondence:

- State the problem: "I am unable to redeem this campaign code because of..." (Reason XYZ - please be specific in the error you are encountering and provide screenshots if you can)

- State the request: "I am requesting you manually redeem this code on behalf of my account."

- Share the code you are trying to redeem

- Share the name of the program you are taking part in and whatever contact information you have for the program  (For example: Digital Skills Initiative digitalskills@sap.com )

- Share the steps you have taken to try to solve the issue (Cleared cache, different browser, etc)

From this point, the local support team should be able to find a solution to getting you your free certification attempt. The only reason to revert back to the digital skills support line is if the local support team determines the code is no longer valid or is defective. If this is the case, that support colleague should reach out to the digital skills email address and request a new code on your behalf.

We appreciate your patience and wish you the best of luck with your SAP Certification exam.

Regards,

David

[phuongthuy16]

Hi @David_Chaviano 

I am unable to redeem this campaign code because of this problem

Please help me

My gmail: phuongthuy1622004@gmail.com

[chanchann]

Hi @David_Chaviano 

I am facing this error while summitting for certification.

Could you check it for me.

 

[cuongpham]

@phuongthuy16 @chanchann 

Check my previous comment above in page 1 for the error can't redeem the campaign code. Hope this will help you. 

[zuludp]

 Please assist with the error I am having, "Campaign code can be redeemed only once. [71-V4HSX8YN]", I haven't redeemed anything yet and I get this message I quoted.

[mabeluagbale]

Thank you for this.

[mabeluagbale]

Hi David,

I cleared my cache and it worked for me.

Thank you

[zuludp]

Hi David,

I cleared my cache, it worked immediately.

Thank you.

[mandarkr]

Hi @David_Chaviano

I have completed my learning but i haven't received any redemption code.

I have applied for redemption code through digital skill initiative program link: https://www.sap.com/cmp/dg/digital-skills/index.html and still waiting for redemption code.

Could you please help me on that.

Thanks!

Regards,

Mandark Rajpathak.

mandark.rajpathak@gmail.com

[Sundar_SE]

Hi @David_Chaviano ,

I have received the campaign code and booked SAP certification exam attempt on 23rd Septmber.

But the booking status is still in progress. Could you please check and suggest?

[LaxmiM]

Hello,

Booking status is still in progress for me too.

[fahidch556]

Thank you so much.

[YK9]

Hi David,it’s such a great opportunity for motivated people.

Well done

Thanks

[cvbds]

Am I also having this same error when redeeming campaign code?

[my_07]

Hi David, I have problem when i apply the campaign code

The system says it cannot be added like the picture attached.

Can you help me? I've tried to clear cache and other browsers. 

[Former Member]

Hello @David_Chaviano 

I have completed my learning but i haven't received any redemption code (Completed when 06/07/2023 follow as below image).

  

I have applied for redemption code through digital skill initiative program link: https://www.sap.com/cmp/dg/digital-skills/index.html and still waiting for redemption code.

Could you please help me on that.  

Thanks!

Regards,

Pumipat Looknamphet

[Former Member]

@David_Chavianofacing this error while claim my free attempt.i have followed the instruction but showing error campaign code could not be added.please guide

[Usama_Junejo]

@David_ChavianoSir Can you guide me as i am receiving the following issue, i have tried clearing the cache and using a different browser but the issue persists.

[Thatpicha]

Hello @David_Chaviano 

I've already completed my journey path and already registered for free voucher. Could you please help me for get the voucher code? 

my registered email: thatpicha.wongsa@gmail.com

[dsdlw]

Hello @David_Chaviano 

My learning status: Completed

Kindly provide the voucher for exam?

[NaiNine]

Hi @David_Chaviano 

 My learnning status: Completed

But no one provide a voucher to me ( I also sent update status with below image to digitalskill as well). I registered digital skill in july and completed in july as well. I used boonyaphat.k@gmail.com for register and learn. Can you help me for take a voucher?

[minhtuan223]

@Profe_AndresABI

Hi, i got the same error as yours, can you show me how to fix it?

thank you.

[Profe_AndresABI]

@minhtuan223 All by emails was fix it 

[NaiNine]

Hi @David_Chaviano 

Any update for my post (2 weeks ago)? 

My learnning status: Completed

But no one provide a voucher to me ( I also sent update status with below image to digitalskill as well). I registered digital skill in july and completed in july as well. I used boonyaphat.k@gmail.com for register and learn. Can you help me for take a voucher?

[dsdlw]

 

Hi @David_Chaviano 

Any update for my posted (2 weeks ago)? 

[Nilesh_Jagtap]

Hi @David_Chaviano,

i am facing issue with campaign code, when claiming it . Can you help me for this?

[Omarnabhan85]

@David_Chaviano 

Mr. David_Chaviano
Please help me. I am afraid that I will lose this opportunity after getting the free code. There is a problem with the code. I still don't know why.

Important note
I received the mail with the campaign code on February 23, 2024. Since then, I have been sending many emails and communicating with support, but I have not had any luck so far in resolving the problem.

help me plz iam afraid lose this free campain codee 

[Omarnabhan85]

i have this error  @David_Chaviano 
 i am afraid lose campaign code and i cant log exam 

[Burcin]

Hi David 

I have this error.  I have been waiting a response to my e- mail from digitalskillscenter@sap.com since February 22. Could you please help with this issue?  I need your help.

Thanks

[Burcin]

Hi @David_Chaviano 

I have this error.  I have been waiting a response to my e- mail from digitalskillscenter@sap.com since February 22. Could you please help with this issue?  I need your help.

Thanks

[SwathiPramod]

Hi @David_Chaviano ,

I'm getting the error attached below, while entering the Campaign code. Kindly assist. Keenly waiting for your reply. 

Thanks,

Swathi

 

[DamianKa]

Hello @David_Chaviano  I've successfully applied Code, message was green (as visible on the screen), but then it looks like no discount was applied at the end. 
Is it correct?

[ThomasTQ]

Dear @David_Chaviano ,

I am unable to redeem the code, I have tried clear the cache, used different browsers and tried by S-phone but it still notified "Invalid activation code".
Please guide me through this issue, the screenshot is attached below.

Thank you for your support.

[David_Chaviano]

@ThomasTQ - It looks like that page is for an activation code - not a campaign code. 

This code should be applied during the checkout process. Please check the guide on how to redeem it: https://training.sap.com/help-center/faq/how-to-use-a-campaign-code-during-an-online-booking 

[David_Chaviano]

@DamianKa - It should have gone through nonetheless. Can you confirm?

[ThomasTQ]

Dear @David_Chaviano ,

I have followed the instruction and successfully redeemed campaign code.
Thank you very much for your support.

Best regards
ThomasTQ

[S2285PIH]

Hi @David_Chaviano ,

I'm getting below error while using campaign code which was shared with me.

[okerekenicholas]

Hallo David, Upon validating the Promo code, Payment of 10 Polish Zloty displayed under  {Sub Total Feld} Second screenshort shows that user is required to upload a payment reciept. Dead end. How do i pay the balance of 10PLN? It does not look like a brower issue. Kindly help. Thanks

[Omarnabhan85]

First of all, I would like to extend my greetings to you, Mr. David. I was honored to receive an email from you, but I followed these steps since I received the email containing the free code, but it did not accept activation. This is the problem. I have attached a picture of the problem that appears during activation. Please, Mr. David, help me activate the code so that I can achieve my dream of taking the exam and succeeding.

[David_Chaviano]

Hi @Omarnabhan85 - This is not an activation code, but a campaign code. Please refer to the redemption guide in the email where you got the code from.

[David_Chaviano]

@okerekenicholas -  If you find yourself with the code successfully applied, but at a "dead-end" without a check-out button, your request has more than likely been submitted. Please allow a couple of days for processing and you should then get your confirmation via email. Sorry about that!

[David_Chaviano]

@S2285PIH - it looks like you are purchasing the wrong product!

[Omarnabhan85]

yes Mr David i need say campain code but iam follow guide but get me sam error 
@David_Chaviano 

[kavinkumarv]

I successfully redeemed, but it shows it take sometime to process your booking. What I want to do now ?

May I wait for sometime or What I want to do ? I need clarification from SAP Community.

[EzmaHafeez]

Hello @David_Chaviano,

Hope you're doing well. I created the account with my current company email address earlier but now I'm switching job and my email address will also change. I have received my campaign code but for redemption and booking certification company details are required. My last day in current company will be 24th September and I'll join new company from 16th October 2024. Kindly help me in this regard. I haven't booked certification yet because of this issue. 

Thanks. 

[omar-nabhan]

Mr. David, I beg you to help me solve the problem of the campaign not accepting the activation code.

I have followed all the instructions and steps that you sent to me but it still doesn't want to accept redeem.

@David_Chaviano 

[imene_mdn_1097]

Hello @David_Chaviano , everyone,

Please can someone tell me how long it takes to get the redeem code after sending the screenshots to the digitalskills email ?

thank you ☺️ 

[MoSalah]

Hallo David,

I've followed the steps exactly as mentioned below but there is an error message as shown.

Please advise.

[David_Chaviano]

@imene_mdn_1097 - we have quite the backlog I'm afraid. It could take 5-10 business days. Sorry about that!

[David_Chaviano]

@MoSalah , please follow step 5 of the guide for further support

[David_Chaviano]

@EzmaHafeez - please ensure you add your private and new company email address to your universal ID. You should be able to hang on to the certification this way!