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Product and Topic Expert
Product and Topic Expert

In the first episode of Beyond Digital Skills I had the pleasure of discussing emotional intelligence with our expert, Ana Sousa, a learning & development consultant and certified coach. Let's summarize the five key points from our discussion and invite you to watch the rest of the recording for a deeper understanding of this important topic.

  1. What is emotional intelligence? Emotional intelligence involves recognizing, understanding, and managing both our own emotions and the emotions of others. It encompasses self-awareness, self-regulation, motivation, empathy, and social skills. By developing emotional intelligence, individuals can become more effective communicators, problem solvers, and successful in their personal and professional relationships.

  2. Factors impacting emotional intelligence and its measurement Emotional intelligence can be influenced by genetics, life experiences, education and training, and personality traits. While it can be measured, there is no single test that accurately captures emotional intelligence. Various tools, such as self-report questionnaires and performance-based tests, can provide insights into an individual's emotional intelligence level.

  3. Importance of emotional intelligence in the professional world Emotional intelligence is crucial in the professional world for several reasons. It helps individuals build strong relationships, manage stress effectively, excel in leadership and management roles, and contribute to their career success and advancement. Employers value emotional intelligence as it contributes to positive and productive work environments.

  4. Strategies for learning and developing emotional intelligence There are several strategies individuals can employ to enhance their emotional intelligence. These include increasing self-awareness, practicing empathy, managing stress and emotions, improving communication skills, seeking feedback, learning from others, and attending training or coaching sessions focused on emotional intelligence.

  5. Examples of how emotional intelligence has helped individuals succeed in their careers Emotional intelligence has proven to be instrumental in various career scenarios. It assists in negotiating difficult situations, building strong relationships with clients and colleagues, effective leadership and management, adaptability and resilience, and conflict resolution.


Further resources on emotional intelligence:

Consider opening a free account at the Accenture Skills to Succeed Academy.

They have an e-learning course available on emotional intelligence 

Edx also has a course on this topic: Empathy and Emotional Intelligence at Work | edX
I hope these resources help. Best of luck in your professional and personal development.