Self-service relies on a knowledge experience for our users that is effortless and intelligent. For this reason, we are especially pleased to announce the launch of a new ‘Support Knowledge Search’ experience, starting May 23, 2023. This new experience ensures:
Access to a world-class intelligent search and relevancy platform, powered and automatically tuned by artificial intelligence (AI) and machine learning
Analytics that will help to enhance the relevancy of the results even further for users over time.
Type-ahead suggestions that will serve relevant content and answers quickly with automatic query completion and intelligently ranked results.
How can you get access?
Search on the SAP for Me Home page top navigation bar as well as on the ‘Search Support Knowledge’ card:
Search on SAP for Me Home page
You will also find the card on the ‘Services & Support’ dashboard in the ‘Overview’ tab:
Search on Services & Support tab Overview
And you can search directly in the ‘Knowledge Search’ tab:
Search on Service & Support tab Knowledge Search
What’s brand new?
In addition to the well-known filter options, like ‘component’ and ‘category’, this new search experience provides new resource filters. Filters limit results by sources such as SAP Help Portal, SAP Community questions/blogs, SAP Support Portal, tutorials, and more. Tabbing at the top of the search results allows to move quickly between support knowledge, product documentation, and SAP Community content. The results are ‘Sorted by Relevance’ and recommended content can easily be identified by a new label 'Recommended':
Filter By, Tabs and Label 'Recommended'
Increased findability and relevancy of search results, you can find highly relevant results, using multiple content types and sources via self-service.
Search uses your context and the context of users like you to drive relevant results.
Simple, easy to use navigation and filter options.
Improved experience while providing familiar data sources and filtering options.