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SAP PCE how to connect a 3rd SAAS system

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Dear All,

we have a SAP S4HANA PCE system, and going to connect a SAAS system to data interaction, now SAP system can send data to 3rd system via interface, but SAP cannot receive data from 3rd system. The 3rd system interface log prompt " connect time out."

We already add 3rd SAAS system 's IP into whitelist but the issue still exist, anyone can tell me how to resolve it, thanks!

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