Receiving material from a customer

[former_member1313545]

Hello,

Our company sells machines to customers and many times they return us items that should be repaired.

So we receive the item and send it back to our supplier, they repair it and send it to us, we sell the service to our customer.

The point is I don't want to issue a PO to receive this material from customer.

How can I?

[AlexGourdet]

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[raymond_giuseppi]

Before reinventing repair orders in SAP, use search tool and read some documents such as Repair orders in SAP

(Basically, a service notification creates a sales order with 3 items for inbound delivery, services (repair) and outbound delivery. Then a service order will handle the repair by you company or supplier)