Is there any BAPI to close service order requests?

[Former Member]

Hi,

In my scenario, the business creates a service order request using transaction iw52. A field technician then goes to the customer's site to fix the problem. After the problem is fixed, the technician would run a custom application to close the service order request.

I am still developing the custom application. However, I have not been able to find a BAPI that would help me close the service order request. Can someone please help me find either an exact BAPI or the closest one?

Thank you in advance for your help.

Pradeep

[Former Member]

Hello,

if you want to close the notification(IW51) you can use BAPI_ALM_NOTIF_CLOSE.

If you want to close the PM/CS-order you can eg. use BAPI_ALM_CONF_CREATE and in the timeticket you can finish the confirmation(Field FIN_CONF).

Greetings

Frank Brackmann

[Former Member]

Hi,

just a sidenote, this bapi is only available from 4.7 onwards. No similar bapis exist in versions lower than this.

-Mikko

[Former Member]

Thank you for your help, Frank.

One more question. When I close the notification, I also need to transfer a bitmap image of customer's signature. Is there a way to attach a document to this BAPI?

Appreciate your help.

Pradeep

[Former Member]

Hello Pradeep,

you can't attach a document with this BAPI.

If possible,call a second BAPI.

Perhaps there are document management BAPI's for your problem.

Greetings and thanks.

Frank Brackmann