Invoice output triggered once but sending multiple mails from the output

[Former Member]

Hello Experts,

Need your help with a tricky issue in our system.

We have an output type defined to send invoice output as email. Lately we have an issue with this.

If we trigger the output in foreground it works fine. But when we create the invoices from batchjob it is triggering multiple emails for the same invoice. When we check the output in invoice it was triggered only once. Even in NAST also we have only one entry for these invoices. This issue is happening randomly not for all the invoices created through batch.

To nailed down the issue we have added code to update the application log in the output program. It wil update the application log in SLG1 transaction when ever the output program was called. Surprisingly even for the cases where the mail triggered multiple times we have only one entry in the log. It means even though the mail sent multiple times, it is calling the output porgam only once.

We are not able to replicate this issue even after mulitple trails.

Please suggest how we can find the root cause for this issue. All the ideas are welcome.

Thanks,

Srini

[Former Member]

Hi

How do you send the mail?

Do you use OPEN_FORM or by yourself?

Check if you set a number of copy greater than 1 (if you use OPEN_FORM)

Max

[Former Member]

We are using a Smartform here. Converting it into PDF and sending it as mail attachment using the function module 'SO_DOCUMENT_SEND_API1'.

Output in the invoice had number of copies as one only and print program is also trying to send it only once.

Thanks,

Srini

[Former Member]

Hi

The problem could be in SO_DOCUMENT_SEND_API1 or in the program called to send the mail

SO_DOCUMENT_SEND_API1 places the mail in SOST (how many messages you can see there?)

If you see only one message the problem could be in the program to send the mail

Max

[Former Member]

If the issue is with the program or function module it should be there for all the invoices. This issue is happening for only few invoices that to in background only.

Everything is working fine even If we retrigger the output in the foreground for same invoice which sent multiple email in batch.

[Former Member]

When I speak about fm SO_DOCUMENT_SEND_API1, I mean how you call it

Max