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Incident creation through the interface between FRUN and ServiceNow

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Can someone help me with the following use case and tell me how I can do this?


1. if a monitor goes up in FRUN, an incident should be created in ServiceNow.

2. if an incident has a maintenance window in ServiceNow, the corresponding monitors should be muted in FRUN. When the maintenance window ends, the monitors shall be unmuted.

I am very grateful for any help 😃


Former Member
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