Exception handling of decision is working unexpectedly.

[psn_chau22]

Dear experts,

I am currently encountering an issue with a flexible workflow custom scenario that I have configured, and I would appreciate your assistance in resolving it.

Scenario:

• Current Workflow:

  1. User 1 approves. -> Inbox notification is sent to User 2.
  2. User 2 approves. -> Inbox notification is sent to User 3.
  3. User 3 rejects.     -> Inbox notification is sent back to User 2.
  4. User 2 rejects.     -> The scenario ends.

• Expected Workflow:

  1. User 1 approves. -> Inbox notification is sent to User 2.
  2. User 2 approves. -> Inbox notification is sent to User 3.
  3. User 3 rejects.     -> Inbox notification is sent back to User 2.
  4. User 2 rejects.     -> Inbox notification is sent back to User 1.
  5. User 1 rejects.     -> The scenario ends.

The workflow currently stops after User 2's second rejection, but it should be returning to User 1 for a final rejection. I have attached a screenshot of my workflow configuration for your reference.

Could you please review the configuration and help identify why the workflow isn't behaving as expected?

Thank you in advance for your support.
Best regards.

My configuration is as below image:

1. expected scenario:

2. setting flexible workflow:

decision user 1

decision user 2:

decision user 3:

[Sandra_Rossi]

You have posted links to the images, I guess people won't open them one by one. Please embed the images (Insert photos of existing files OR your preferred tool for screenshots and Ctrl+V to paste the image).

[psn_chau22]

Thank you for your advice. I updated my question.