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Automated Monitoring - Missing Work Inbox Task

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Hi Gurus,

We have configured a new GRC 10.1 system for Automated monitoring, the issue is control owner doesn't get work inbox task when a deficiency is detected in AM job. It can be seen through job monitor but workflow item doesn't appear in control owner's inbox for further action.

Workflow customization under General Settings --> Perform Automatic Workflow Customizing and General Settings --> Perform Task-Specific Customizing is completed. What else I should be checking? Appreciate any help you could provide.



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Answers (2)

Answers (2)

Former Member
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Hi Amol,

please check:

In spro:

1. Automatic Workflow Customizing

2. Entity Role Assignment

3. Custom Agent Determination Rules

In tcode PFCG

1. Roles

In tcode SU01

1. Role assignment to users

In e.g. NWBC (Front-end)

1. User assignment to entities (the control in this instance)

This should all be aligned.

Please also assign a fallback user, so you can crosscheck that wf is working as if the system can't derive a user it will send the WF to the fallback. Furthermore you could activate WF-trace via tcode SWELS, next you can then display the trace by means of tcode SWEL. There are many other ways to crosscheck WF errors, but often aforementioned is not in sync, resulting in WF's not properly delivered.

Also there could be many other root causes, but again would suggest to crosscheck aforementioned first.

Good luck.