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It's winter time again! For those of you living in the Midwest, East Coast, Central or Mountain regions (or any place except California or Florida), that probably means cold weather and snow... and possibly lots of it. Note: Not to make you jealous or anything, but it was sunny and 70 degrees again here today at SAP's office in Palo Alto, California. Ah, but I digress.

For those of us who like football, winter also means that it's time for the Super Bowl -- a glorious event where friends and neighbors get together to consume calorie dense food and fermented beverages while watching grown men run around in spandex costumes. It's a bit like Cirque du Soleil or Lord of the Dance. But not really. Oh yes, and there's the commercials. Millions and millions of dollars worth of commercials.

But for the rest of us who don't particularly appreciate American football or follow other sports like golf, tennis, soccer, cycling, cricket, or even synchronized diving... winter mainly means that flu season is upon us. And almost nothing is worse than coming down with the flu. Except perhaps coming down with the flu on the weekend of your SAP CRM upgrade go-live!

But if you are lucky enough to survive the snow, the Super Bowl and the flu, then you should probably reward yourself with a trip to Las Vegas, Nevada for the SAP Insider CRM 2014 conference! I attend this conference every year, and I always find it valuable and useful. For customers, you get a chance to learn about what's new in the world of SAP CRM and to network and share best practices and tips and tricks with other customers.

For SAP employees like myself, it's a great opportunity to meet with customers! Whether you have just gone live, or are still struggling with your upgrade or implementation, I am always happy to sit down with you and listen. Preferably with a beer.

If you haven't attended an SAP Insider event before -- and certainly also if you have -- I urge you to sign up and join us. As usual, this year I will again be presenting my annual three-hour pre-conference session on the SAP CRM Interaction Center. This session will walk you through all the main features and functions of the Interaction Center including CTI integration, E-Mail Response Management System (ERM), help desk, and more.

We'll also look at some exciting new enhancements available in the most recent enhancement packages for SAP CRM 7.0, including things like the Twitter integration, Agent Inbox enhancements, and the new Work Distribution Dashboard for managers.

So please join me for the pre-conference jumpstart session on Monday, March 31 from 2:00 pm - 5:00 pm, "A Comprehensive Guide to Implementing or Enhancing Your SAP CRM Interaction Center" by John Burton.

Click here to register or to find out more information about the conference!