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Which SAP knowledge sources do you check first when searching for a resolution to a product issue?  Is there a difference between a SAP note and  Knowledge Base Article (KBA)?  What do you think about the quality of the content that we publish?  We’d like to know!

We have developed a short 5 minute survey so we can learn about your awareness, usage, and satisfaction with the knowledge created by SAP Product Support.

By participating in this survey, we will have a better idea of how you are using the knowledge we create, if that knowledge is meeting your needs, and what roadblocks we may be putting in the way of your success.  We will then be able to use your feedback to ensure our future knowledge creation activities are meeting your needs!

The survey is open until August 16th, and can be taken here.

We thank you in advance for your participation, and look forward to turning your feedback into action!