SAP CRM express
SAP offers its customers a new express implementation service for SAP CRM at a fixed price: SAP CRM express
SAP CRM express is based on SAP Best Practices and SAP CRM 7.0 and particularly targets SME and LE dedicated business units. As a jumpstart onto the CRM journey, this package solution enables fast profits and a continuous process improvement. Companies are able to choose single SAP CRM express packages based on a building block principle and build up their own CRM tailored to their needs.
A mandatory Basic Package including Account & Activity Management and further optional scenarios and services are available:
Basic Package
Accounts & Activity
Management
- Basic System Settings
- Installation Check
- Account Management
- Activity Management
- Groupware Integration
Data Migration
- Migration of Master Data from Legacy
and Non-SAP Systems
Business Communication
- Appliance of SAP BCM for CRM IC
- Prerequisite: Call Center Complaint Management
Lead Management
- Lean Lead Management
Opportunity &Pipeline Performance Management; - Opportunity Management
- Pipeline Performance Management
- Possibility to download products from one SAP
ERP Backend
Marketing Campaign Management
- Lean Campaign Management
Call Center Complaint Management
- IC Webclient for Callcenter Agents
Integrated BI-Reporting
- Setup of Interactive Reporting
- Adjustment of Business Roles
The short realization time of 8-12 weeks results in a fast and smooth automation of CRM processes together with considerably reduced implementation costs.
As a SAP standard solution, SAP CRM express can be enhanced and upgraded anytime.
For further information please contact:
Christian Jaeger
CRM Center of Expertise
SAP Consulting
mailto: c.jaeger@sap.com
