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Dr. Klaus Schmelzeisen, the global head of Data & Technology Services at SAP, took time during TechEd Las Vegas to discuss the new services offering by SAP – Lifecycle Management for IT Operational Efficiency.

As he describes, this new multi-year customer engagement lowers total cost of ownership associated with SAP IT landscapes, readying system landscapes with greater agility to facilitate ongoing innovation. The service offering establishes a sustainable IT agility for future projects, addressing IT readiness. The services are a foundation for sustainable innovation — for both customers that have mature systems with a lot of variance accrued over time as well as those with new systems seeking to institute a sustainable way to apply innovation in the most cost-effective and impactful fashion.