Question Re: Filter for questions without any reaction in Questions about SAP Websites

Filter for questions without any reaction

christoph_hopf — Thu, 08 Sep 2016 10:32:45 GMT

Hi all,

at the moment there are only two filter options available in the Q&A area:

all questions
unanswered questions

In the past a lot of moderators wanted a filter for questions with zero reaction. Because so the moderator can take special care of such "unattended" questions and raise the level of satisfaction for users.

So is an extension of these filter options planned in the near future or will we remain at these two options?

Best regards,

Christoph

Re: Filter for questions without any reaction

jcgood25 — Thu, 08 Sep 2016 16:52:00 GMT

FYI:

Re: Filter for questions without any reaction

JL23 — Thu, 08 Sep 2016 17:03:25 GMT

and already requested some more years ago:

Re: Filter for questions without any reaction

jcgood25 — Thu, 08 Sep 2016 17:58:32 GMT

Sorry if my beta feedback at times might resemble this, but good to know someone's listening and see the same passionate community beta testers in the 2013 thread

Re: Filter for questions without any reaction

moshenaveh — Mon, 12 Sep 2016 06:49:27 GMT

Hi Christoph,

Having the unanswered filter would be enough, right?

Regards,

Moshe

Re: Filter for questions without any reaction

christoph_hopf — Mon, 12 Sep 2016 08:00:52 GMT

Hi Moshe,

not really. For Moderators it was very useful to have the option to filter for "threads with no reaction" at the moment. Because this helps to ensure that moderators can take care of them to help to provide information in this questions as well.

"Unanswered question" filter will also deliver hits and questions where other users already made proposals.

Christoph

Re: Filter for questions without any reaction

ErvinSzolke — Tue, 13 Sep 2016 09:26:34 GMT

fyi, this thread is also about the same thing:

Re: Filter for questions without any reaction

moshenaveh — Tue, 13 Sep 2016 11:30:14 GMT

Thank you all. I added this to the feedback list

Re: Filter for questions without any reaction

Johan_Hakkesteegt — Thu, 15 Sep 2016 09:40:54 GMT

I noticed that in the beta this is now the behavior of the Unanswered Questions filter: only questions with zero replies are shown. Is this by design?

I would expect there to be three filters:

All questions
Unanswered questions
Questions with zero responses

Re: Filter for questions without any reaction

ErvinSzolke — Thu, 15 Sep 2016 10:06:51 GMT

Hi Johan,

yes, this was our request as we'd like to filter for "untouched" items, i.e. the last bullet point "Questions with zero responses" would be really important for us.

Here All Questions in SAP Supplier Relationship Management - SAP Answers I can still see also Questions with replies.

Anyway I believe your solution would be the best WIN-WIN for everyone, i.e. the filters

All questions
Unanswered questions
Questions with zero responses

As I unerstand that indeed that is a valid request too to show items without "Best Answer" and for us it is important to filter for "untouched".

Cheers,

Ervin