topic Re: customer contact configuration in SAP for Utilities Discussions

customer contact configuration

Former Member — Tue, 06 Jan 2009 10:16:19 GMT

Hi Experts,

Any body please tall me that how can I configure the "Contact Configuration" and what is the use of the contact configuration .Will it work according to the customer type and customer contact class.

Regards,

Sid

Re: customer contact configuration

Former Member — Tue, 06 Jan 2009 12:17:35 GMT

Hi Sid,

You can do the contact configuration in the SPRO-Financial Accounting-Contract Account recievable and payable-basic function-Cusomer contacts-Define configuration and then Define configuration determination.

This is basically done to default the values such as Contact class, Action, Direction, priority and other stuff for automatic creation of contacts. For example during move-in system will automatically log a contact with following default values:

Transaction- Move-in

Contact Class: 3(Move-in)

Action:1 (New Customer Move-in)

& other details.

You can assign the configuration to the standard programmes. For example standard programme SAPLEC50 will use MOVE-IN contact configuration.

Best Regards

Amit Rastogi

Re: customer contact configuration

Former Member — Wed, 07 Jan 2009 05:39:07 GMT

Hi Amit,

I have one more confusion of my related to contact configuration according to my business scenario i have to attand the complaint by customer contact and in this when i type the business partner number then according to business partner type (employee, non employee) my customer contact class shuld display .

Can i make a setting in the contact configuration that assign some class to BP type Employee and some other class to BP type non employee and when i create a customer contact and assign a BP who is employee of organization then only some class will appear.Is it possible ?

Regards,

Sid

Re: customer contact configuration

Former Member — Wed, 07 Jan 2009 12:27:32 GMT

Hi Sid,

To enable such type of functionality you can use ECSCC001 user exit.

Best Regards

Amit Rastogi

Re: customer contact configuration

Former Member — Sat, 10 Jan 2009 09:08:36 GMT

Hi Experts,

I am facing a problem according to my scenarion when I log a complaint by customer contact then as the agent type the BP number then the priority is assigned automaticaly by the identify the customer there are VIP customer, Normal customer.

Regards,

Sid

Re: customer contact configuration

Former Member — Thu, 22 Sep 2011 04:40:58 GMT

Hi Amit

I am facing a similar kind a of issue, I have to default the type and direction of 10-12 contact classes with over 50 activities. how can I default the value on the contact class so that every time a contact log is created(manually or automatically) the type and directions are prefilled.

Thanks

Ish